Sonesta Simply Suites Anaheim

This Sonesta Suites Location is one of the Best! I just had a wonderful stay for six nights at this hotel and the suite was just perfect. The room clean and inviting and the General Manager (Eva Barnum) had a bubbly personality and made you felt very welcomed! She also went to great lengths to make sure you were taken care of and had all your request met to your satisfaction. I've stayed and many Sonesta locations, but this is probably the best of them all!

Bed Bugs, Fleas, Ongoing Construction, No Free Breakfast, No Security, No store We stayed at the Sonesta Simply Suites ONLY because my husband was having surgery at a nearby hospital. Things we have encountered so far at different times until we checked out EARLY on Tuesday, July 23. We were scheduled and paid for us to be there through Saturday, July 27 -Electricity out due to maintenance work -Cold water out due to maintenance work -Hot water out due to maintenance work -Before 10 AM the fire alarm went off without warning as part of the maintenance activity - scaring everyone. ZERO communication from hotel “management”. The rooms are cleaned weekly: This week I left a $10 tip (we're far from wealthy) and requested a chair to replace the “plastic bathing chair” so that my husband and I could eat together, 2 extra pillows and extra towels. The money was scooped up and we got nothing. One evening, as we were bringing our dog back in from her evening walk, the night/assistant "manager" Eva confronted us to tell us two things: 1) Clean up after your dog and 2) "Bring your own bags; you have a big dog." I told her “We are the only ones that do.” When I shared that the property was littered with dog feces since the day we arrived, and that the hotel’s Pet Waste Stations didn’t have disposal bags, she said it was our responsibility to get our own bags only because we have a big dog. What? Eva told me she was generating a memo for everyone in the hotel reminding them to pick up after their pets. The memo was never produced and the pre-existing feces remained. Worth mentioning here When the electricity was going to be out, there was a memo When all the water was going to be out, there was a memo When the hot water was going to be out, there was a memo No memo for the dog poop We have a bonafide service dog and this woman is telling me because they ran out of doggie bags, we needed to go buy some. I have pictures of the empty dispensers. There is a group of about 50 people staying at Sonesta Simply Suites in Garden Grove who go around on hoverboards not just in the parking lot (it looks like fun!) but on the curbs near entrances AND inside the hallways. I'm no party pooper but it's simply unsafe. I was almost in and saw multiple “almost” collisions. Looking at a phone and a hoverboard don’t work well in public places… BTW, we are in a handicapped room and neither the toilet nor the step-over tub type shower are ADA compliant, there are no hooks, the toaster has wires sticking out which I discovered when we were able to reach the top shelf it was on in the cabinets. The electronic room/hotel access keys were ridiculously unreliable as my husband had to get rekeyed at least a dozen times. Ridiculous. On every occasion, he was told, “We’ll have to talk to maintenance about that door.” They never did. The room has a queen bed with a broken pleather recliner shoved in one side so a guest has to climb to get in the bed. Finally, we couldn’t figure out why our dog and I were itching. I figured out on the day we left.The room had both fleas and bed bugs. Our dog takes an oral prescription med for months so she had none when she showed up but my God, she had chewed every part of her body she could reach. We had to leave. Two people over 65 chose to drive through the desert rather than stay another night in hotel hell. Worth noting: I am waiting to have knee replacement surgery so I hobble around a bit AND my husband had cancer surgery 3 days after we checked in and still had to deal with the most sub par property in the OC. This was horrendous. We checked out FOUR NIGHTS early due to the disruptions, bug infestation and inadequate management. I have lots of pictures to illustrate my points.

DO NOT BRING YOUR FAMILY TO THIS HOTEL! IT IS NOT SAFE! LOT'S OF TWEAKERS! Disgusting and unsafe hotel. Filthy rooms, everything was stained. The walls, the countertops, sheets, furniture and carpet. The sink in the bathroom was cracked, kitchen cabinets are falling apart and there was dry food stuck to the plates. The hallways were just as filthy. The elevators and the toilet seat in the room were covered with graffiti and there were tweakers hanging out in the parking lot all day and night. The people at the front desk were nice. But other than that the hotel is just a cesspool.

Terrible experience, never again at this hotel Be careful with their policy, do not lose your money there. They have good booking price, but do not fall into their trap. Very disappoint with hotel policy and very rude customer service. I feel like this is a scam, they will try to take your money without a refund. Never having problem with my booking before, only at this hotel. Would not recommend stay at this hotel, there are way better hotel around the Anaheim area near Disneyland and way better customer service.

Stay away - smelly and filthy! Rude hotel staffs. The hotel is so filthy that no human should be forced to stay there. From the moment you walk in, an obscene odor greets you. The odor gets stronger when you are inside your room, The room carpet is so dirty that you would have to think twice before stepping on it. The common areas are in bad condition with large visible stains on the furniture. Reception is very rude and takes no pride in the property at all. Their excuse is their accommodation of pets. Their pet fees should be used towards cleaning and keeping their property updated.