Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

Awesome I absolutely love the front desk employees. They are always very helpful. Very professional & very loving staff. Anything I needed they always made sure it was provided in a timely manner. My room stay clean and fresh! Also, they keep my room fresh

Disabled and had to do stairs locked up my room I was very tired. I needed a place to stay. I have been driving for quite a while. I got on booking.com book this place. They didn't give me the option to give them any special instructions. They also left out the fact that they were gonna charge me a $100 deposit. When I got to the room? My special instructions were that I am disabled and I did not want to roam. On any floor but the 1st floor their elevator was broken. The young lady working there was overwhelmed. Everybody was calling and coming in. And I just decided to hate not deal with it. Go up to the you, some speak so. Finally sleep cthen. I woke up due to paying issues. And you're the morsel since I have to climb stairs. So I want to go to my car to get some things. Then then, at 7 o'clock or 7:30 AM in the morning. I got locked out of my room.The staff had gotten off of work in the manager.Didn't get there until nine o'clock so here it is myself waiting to get a key card that will let me back in the room unacceptable I was very tired. I needed a place to stay. I have been driving for quite a while. I got on booking.com book this place. They didn't give me the option to give them any special instructions. They also left out the fact that they were gonna charge me a $100 deposit. When I got to the room? My special instructions were that I am disabled and I did not want to roam. On any floor but the 1st floor their elevator was broken. The young lady working there was overwhelmed. Everybody was calling and coming in. And I just decided to hate not deal with it. Go up to the you, some speak so. Finally sleep cthen. I woke up due to paying issues. And you're the morsel since I have to climb stairs. So I want to go to my car to get some things. Then then, at 7 o'clock or 7:30 AM in the morning. I got locked out of my room. The staff had gotten off of work in the manager. Didn't get there until 9 o'clock, so here it is myself waiting to get a key card that will let me back in the room unacceptable. Then there was another lady. There who was staying there for an extended. Stay said that she had come at the same time to the front. Desk every Friday to pay her fee for the room and she goes to the every Friday. So we're out there standing there for a couple hours till the manager comes in. Extended stay does not have any type of 24 hour phone assistance. No one to call in case of an emergency. I called the police. And told them that I was disabled and you know I had medicines and stuff in that room. I needed to get in there and I was excessively tired because I didn't get enough sleep when the manager came in. I asked her if she can count me you know another night because of the fact that I lost so much time dealing with these people nope. First, she said, 15% didn't win down to 10%. And I told her I would call corporate. Oh, you don't have to do that but you don't if you want. I said well, if you could rectify the problem, then I'll just leave it up to you. But she did not. She's too busy breaking down the call fixing. She's too busy doing anything but getting back with me expeditiously. It's hor both. And it's only unacceptable. The place is very dark at night. It's Erie, you just get the feeling I did that. It's got to be alligators around in that pond and it's so dark. I mean, forget about it.You can run off the road and run into the pond very easily.Because how can you see? It's very I'm professionalism. The elevator broke, you don't get the full scope. Elevate a broken 2 dark. You don't get the full scope of what you're getting to you. Get there booking.com. And priceline, you should be ashalady to take an attitude and still didn't return my depost. Unbelievable, no no. There should not be a gap when nobody's at that front desk. Especially when it's around time to check out. When that girl at night leaves, the manager needs to be available for oncall. Emergencies, not come in 2 hours after the night manager leaves. Priceline and booking.com should be very, very ashamed because they are 1 Anda 2 same entities. The place is too dark. They kept my deposit well. They said it would be return. I wasn't even expecting that I would have to pay a deposit and all they do is say. Oh well, we keep notifying that they shouldn't be. Not telling the customer that they have to pay a deposit when they get there. So a lot of lies unacceptable unacceptable. Stay elsewhere if you get the chance. Because you won't be satisfied. With the outcome really? And I'm learning that the reviews that people post to mostly people of their friends. Because you're not getting a true sense and to until you get there of what you're getting into. But who gets locked out of their room when check out? Is at 11. You get locked out. At 7 in the morning. What in the world is really going on with these people and they're freaking hotels.

5 stars for our experience The hotel is well located and the rooms are really spacious with several options: fridge, kitchen, sofa, tvs and other. I highly recommend you check it out.. it was worth the money and it was affordable, and it is pet friendly! Recomiendo altamente el hotel, buena localizacion. Bueno, bonito y Barato. Y tambien te ayudan con las mascotas!

Very bad customer service and stinky hotel Sherry at front desk was rude and disrespectful. The hotel was dirty and smelled so bad, I immediately took advantage of the free cancellation and ran away. I called the administration to complain but they didn't want to give me my money back. Besides being rude they are also thieves

Melisa's exceptional service Milisa was exceptionally professional and so kind and helpful if it wasn't for her things wouldn't have gone the way they did!!! she's an exceptional employee and should be noted for her kindness willingness to help and resolve all the issues happening with checking and out!!! Thank You Milisa!! you are the greatest!!!!