Ho‘olei Villas at Grand Wailea

Our first stay Our family of six stayed here 7 nights and were pleased. The unit had top end finishes and appliances. Daily touch up housekeeping was included. The concierge was terrific as was the shuttle service with an Uber type app. We also found the onsite pool to be good with two hot tubs. For late departures they have a shower and changing room. The GW facilities were fully available. A good spot for families.

Service, location, and Value We stayed at three villas during our trip around the island. Ho’olei is not the most expensive, not the closest to the ocean front, but the staff service would make us come back again and again. The hard product is still a well deserving 5 star resort, but the service is well beyond expected. Staff will send personalized text messages days prior to arrival to arrange for our children’s birthdays, our nanny’s accommodations, and dinner reservations. On arrival, staff addressed my children in surnames and treated them with the upmost respect. Property offers designated pool for villa guests, shuttle services to the main resort/pool/luau. The front office even delivered printouts to my teenager working on his homework when the villa printer ran out of paper. This is the case where service speaks for its brand, and makes up for the “slightly” further away location, being about 10min walk to the oceanfront.

Beautiful property, BUT We rented 24-3 from PMI vacation rentals. This is a very nice 3 bed, 3 1/2 bath unit with nice furnishings. The lanai is huge with a bbq, dining and patio furniture, BUT it is directly above the main road so the noise level is high at times. No ocean view due to trees, but lovely if you can handle the traffic noise. Once inside with doors closed, it’s very peaceful. Please note that if you rent from any source other than the Grand Wailea, you may not be welcome to use the GW pools, gym, towels, etc.. They are happy to take your money at the restaurants and bars, but don’t get close to the pools, as they will sternly tell you to get away. Although you’re staying at “The Ho’olei AT the Grand Wailea” not “The Ho’olei BEHIND the Grand Wailea” the GW does NOT consider you a guest. While we were there, two of the GW pools were closed anyway and we found the pool at the Ho’olei to be beautiful, quiet and perfectly adequate.

Fantastic Grand Wailea Experience while staying at Ho'olei We had an incredible week in Maui staying at the Ho'olei aligned with the Grand Wailea resort. We had #87-6, the 3BR, 3.5 BA with 3 Kings two level villa. Awesome views from the large lanai. Loved that you could open all the doors on two joining sides of the large family room area, although we never really sat as a family very long in the family room since we were on the go. The concierge and staff that supported us during the week were exceptional, a shout out to Tanya for engaging with us before our visit and during our visit to ensure a terrific week for my wife and i and our 3 adult children. Having a shuttle service using an app to go to local stores and restaurants was a terrific added bonus. Especially if we wanted a late night run down to Botero or just to walk around the GW and beach. While we only used the pool at the Villas a couple of times, they were largely empty of other folks and really nice. Having access to the GW was expected, and the GW was terrific with great staff service at the restaurants, shops, bell desk, and across the board. We love the GW's pools and beach location, not to mention the various hot tubs and slides. Did i mention the awesome Grotto Bar - nothing like taking slides with a drink in hand. We love the Wailea laid back vibe, location to the beach, access to great restaurants and bars, and above all the views of the Pacific.

Hoolei lost its sparkle We stayed at the Hoolei ,December 2022 ,we have stayed at the Hoolei 6 times prior since 2014 ,this last trip was a real disappointment the villa we had was not cleaned to usual Hoolei standards in the past ,the area rug in living room was so dirty the bottom of our feet were black from walking across the rug gross ! Our ensuite bathroom toilet run for minutes after using it making horrid noises ,the shower in the main ensuite need repairs in the handles ,which my husband did ,and the dryer only worked one 1 setting and you needed to reset that setting for 3 cycles to get a dry load. The shuttle service was down to 2 drivers great guys ,but they were so busy the waits were long at times ,not due to their trying though. The Hoolei pool was not cleaned regularly as we swam with dead bees and leaves and debris,small kids had thrown handfuls of gravel into the bottom of the pool that you stepped on when you were walking in the pool ,from what we enjoyed many times before ,was now a real disappointment,and for 4200.00 a nite ,such a let down ,we will return to Maui ,but we will not be returning to the Hoolei, it’s completely lost it’s sparkle ,it’s getting old and tired looking .