One of Hotels.com’s biggest selling points is that you can book now to lock in a low price and cancel later for free (*on most reservations). If you need to cancel a booking or if you’re wondering if cancelations are actually free, you’ve come to the right place. The Groupon Coupons team has done all the research to find out everything you need to do to cancel and how to contact customer service if you have additional questions.
Before you rebook, don’t forget to check for a Hotels.com coupon code from Groupon Coupons and to sign up for Hotels.com’s rewards program for more savings.
How to Cancel your Hotel Reservation at Hotels.com
You can cancel your reservation right from your booking page.
Hotel Cancellation
- Go to your bookings. Or, if you did not sign in when you booked, find your booking using the confirmation number and the last name on the reservation.
- Choose “Cancel Booking” and follow the instructions.
If you booked a vacation rental, you will have to reach out to the property manager to cancel. You can find the property manager’s information in your booking details.
When Will I Receive My Refund?
Your refund amount and how long it takes to get to you depends on the booking type and how you paid. Find more info about refunds on hotel and vacation rental bookings here.
IS IT REALLY FREE TO CANCEL? Hotels.com doesn’t charge cancellation fees, but the hotel, vacation rental, or airline might. Check the exact policies in the booking details before or after you finalize your booking.
Cancel Your Flight at Hotels.com
Cancelling or even making changes to flights at Hotels.com takes a bit more effort than other booking sites.
Flight Cancellation
To cancel, change, or rebook a flight, you’ll have to contact Hotels.com customer service. A representative will go through the entire process with you. Check out the refunds on flight bookings policy to know upfront what is refundable, and how long it’ll take to get your money back.
If you travel often and your plans could change at any time, Hotels.com does offer a Flight Cancellation Plan.
How to Contact Hotels.com’s Customer Service
Hotels.com has two ways you can reach out for help from customer service:
- Virtual Assistant: When you click the “Contact Us” tab at the top right of the page, choose the “Chat Now” button. A chat box will appear and you can ask the Virtual Assistant your questions.
- Hotels.com phone number: Call 800-807-6641 to speak with a representative. Make sure you have all your booking information and personal information on hand before calling to make the process smoother.
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