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If you are unsatisfied with your hair color results, the Madison Reed customer service team will be happy to help. They have professional colorist who can consult with you to find a solution, and if you're still not happy they'll refund your money on your first box, 100%. If you have any questions, here are their licensed professional colorists hours of operation and customer service phone number: Monday-Friday, 6am-6pm PT | Saturday & Sunday, 8am-5pm PT 1.866.817.0814

The professionals at Madison Reed recommend you do a sensitivity test before coloring your hair 48 hours before coloring. 24 hours in advance, wash your hair. The day after you shampoo is the best for coloring. Make sure you have everything you need. They recommend: an old towel (just in-case) , hair clips or ties (helpful for sectioning), wide-tooth comb (to pull color through), and an old button down shirt or smock (a nice security measure against any mess).