Duration: 1 Month (or 3-Day Intensive Offer)

Course Overview:

This comprehensive course is designed to empower individuals with the fundamental skills needed for effective PC usage and troubleshooting. Whether you're a beginner or looking to enhance your existing knowledge, this program covers a range of topics to ensure you can confidently navigate, optimize, and resolve common issues on your personal computer.

Key Learning Objectives:

PC Basics:

Introduction to computer hardware and software components.

Operating system navigation (Windows, macOS, or Linux).

Understanding file management and organization.

PC Security:

Overview of cybersecurity best practices.

Implementing antivirus and anti-malware solutions.

Safe online browsing habits and data protection.

Software Applications:

Introduction to common productivity tools (Microsoft Office, Google Workspace).

Overview of multimedia applications.

Installing and updating software efficiently.

Troubleshooting Techniques:

Identifying and resolving common hardware issues.

Diagnosing and fixing software-related problems.

Troubleshooting internet connectivity issues.

Customer Support Skills:

Effective communication with customers.

Understanding and addressing customer concerns.

Remote assistance tools and techniques.

Delivery Format:

Instructor-led sessions with hands-on practical exercises.

Interactive discussions and group activities.

Real-world case studies and problem-solving scenarios.

Support and Consultation:

Dedicated consultants available for personalized assistance.

Live chat support for immediate problem resolution.

Weekly Q&A sessions for participant queries.

Certification:

Participants will receive a certificate upon successful completion of the course.

Who Should Attend:

Beginners or individuals seeking to enhance their PC skills.

Customer service representatives.

IT support staff.

Invest in Your PC Mastery:

Whether you opt for the month-long course or the intensive 3-day offer, this program is designed to equip you with the essential knowledge and skills needed to confidently navigate and troubleshoot PC-related challenges.

Enroll now and embark on a journey to become a proficient PC user and a valuable resource for resolving computer-related issues.