Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.

Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training). 

What you will learn:
On completion of this course, participants will be able to:

• Understand why conflicts arise
• Identify common responses to conflicts in terms of behavior, thoughts and attitude
• Explore Aggressive, Passive and Assertive approaches and the consequence of each response
• How to deal with difficult team members
• Learn effective conflict resolution methods and best practices for managing conflicts
• How to build trust and credibility with colleagues and team members
• Learn to hold difficult conversations calmly and assertively

Here’s what you will get:

• 1-day interactive workshop led by experts in the field
• Interactive session (questionnaires, open discussions and sharing) between trainer and learners
• Think, pair and share for and between group facilitation
• Mini lectures by trainer and role plays by learners to highlight the learning lessons
• Demonstration by the trainer to break down conflicts and barriers at the workplace
• Case studies highlighted and lessons learnt
• Group activities and brainstorming sessions
• Group project work including debrief sessions after each activity undertaken
• Insights and reflections on what has been shared and learnt during the training workshop
• Completion certificate will be provided
• Downloadable e-book

KEY FEATURES

• 8-hour interactive and intensive workshop led by industry experts
• Downloadable courseware
• Role play and case studies for practical understanding
• Course completion certification issued by KnowledgeHut
• Get the day-to-day tools to be a successful leader and person

CURRICULUM

The training workshop covers the following aspects:

• The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?

• Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees

• How to apply the principles leading to conflict resolution and establish a harmonious working environment

• The 5-step strategy in implementing the blueprint for Conflict Resolution
  
  The areas that will be examined include:
  
  a. Self-Awareness and Self-Management
  Be aware of the working environment around us
  
  b. Emotions
  How to Manage Our Emotions Better
  
  c. Conflicting Styles
  Why are there conflicting styles and how to manage them and collaborate
  
  d. Conflicting Roles
  The similar roles in the organization that cause conflicts
  
  e. Conflicting Resources
  Allocation of resources that trigger conflicts and how to manage them
  
  
• How to build and sustain relationships with your supervisors, colleagues and peers
  
  3 areas to examine:
  
  a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
  
  b. The Mastery of Building Rapport at the Workplace
  
  c. Build Trust and Confidence amongst supervisors, colleagues and peers

The class identified is made available through CourseHorse, a 3rd party marketplace for Conflict Resolution classes and more. Groupon is not affiliated with or sponsored by the merchant, Knowledgehut, in connection with this offer. Please contact Groupon customer service for all inquiries related to this offer. Inquiries placed to CourseHorse will be directed back to Groupon.