Lovely hotel. Very well appointed. Super nice staff. Huge room. Will definitely go back. Thx Groupon.

What a great place to stay and very good breakfast

Really beautiful hotel and awesome location. Our room wasn’t mountainside but still had a fantastic view

Bad Service vs Good Service Booked today on your site. Met at the Front Desk by a gentleman with Jacob on his name tag. Jacob clearly indicated that the fact we booked today was problematic which I really didn’t understand. I made the mistake of asking if a second room was available when we arrived. That obviously required some work as Jacob was clearly upset that we had asked an additional question. There was a room but after being reprimanded a few times by Jacob I elected to stop causing him trouble and just took the one room. Horrible first impression but the guy working on the floor has been great. He should be at the Front desk!! Sent from my iPhone

Not up to the standard it should be. We recently stayed four nights at the Burke Mountain Hotel and Conference Center for a wedding and were very disappointed. The room was nice but there was a layer of dust at least an inch thick on every surface. On the balcony of one family member's room there were empty beer bottles. There was half a roll of toilet paper in the bathroom and there was a box of tissues that had two in side of it, with no back ups in the room. When we arrived the person at the desk was not friendly or helpful. Two of the days the gentleman at the front desk was very helpful. We were not informed on arrival that there would be no no service in rooms for the weekend so we had to go searching for toilet paper and kleenex that we found on a cart in one hallway. We had had an issue and I went to the check in area to get help and there was a sign saying they were off helping a guest and would be right back. I waited patiently for five minutes, the front desk clerk came back and greeted me. The phone rang, he answered it and proceeded for fifteen minutes to help the person on the phone before addressing my issue. I shouldn't have had to wait 20 minutes before being helped or even offered an apology for the long wait. We were charged a fifteen dollar resort fee and am not sure why. On Friday, the only nice day of the weekend, we went to use the pool around 11 am and it was locked up even though it said it was open 9AM to 10:00 PM. They had a skimmer running but no one ever checked on it even after it had shut off. We sat in the hot tub area till around 2 PM. The only place you could eat breakfast was in a cafeteria type setting with tables and backless stools just like when we were back in school. Around 9AM the fire alarm went off on our last day at least five times for about fourty-five seconds and then would stop. We had not informed that there would be work being done on it or if there was an issue with the alarm, nor was an apology given when we checked out. The hotel has a lot of potential but managment and staff need to get their acts together.

Does anyone care? Oh yeah, Shelley does! I will begin with what went well, although you may think with a 2 star review, not much! The room was clean and comfortable, the views spectacular, good TV and internet. The slope was well groomed and lift personnel were cordial and helpful. And last but not least, Shelley at the front desk, the last person we saw as we checked out a day early, who was very sweet- the only staff we encountered who seemed to comprehend customer service. But here’s what you may want to consider if you visit Burke. Not a place for beginners- we aren’t but you should know this. Under construction! Really under construction. Restaurant not open,but the bar is, Common areas unfinished, carpeting covered in plastic. Very unhelpful staff- 2 separate elevators for each wing- be advised- ask which wing you are in, they may not tell you. And let’s not forget the lack of professionalism at the rental shop at the base lodge. Sent out to the slopes with skis with bindings not adjusted to the boots. After figuring this out on the slope adjacent to the hotel, had to climb a hill with all the equipment, get in the car, drive back down to the base lodge, and get the bindings adjusted- no oops, apologies, nothing. All in all, a disappointment.