Kid friendly and great service

Beds were uncomfortable and thin. Not much padding and sheets where thin to where you could see through to the mattress. My husband thought they were comfortable.

Very clean and comfortable.

Dont waste your money - has gone downhill severly This was the third year in a row and will be the last. For small kids the waterpark is good, but that is it. Things have changed and a lot of things don't work there and they are so full of excuses. They have always been deceptive with their business practices by not showing online that the waterpark isn't open on Monday and allowing people to purchase tickets for their families, and that really sucks. Well I called that morning to find out the waterpark and pool times and only then was told that they were making repairs to the adult pool and it was closed. Seriously?? Two weeks AFTER the kids get out of school is when you decide its time to make repairs on the pool, and not notify anyone? I was really mad, because besides the 2 feet of water in the lazy river that was the only other place to actually get into the water. When i asked about it at the front desk at first she was sarcastic about it because I told her that I had called the day before (which was my mistake because i called that morning but was hot and tired after 3 hours with 3 kids in the car) and was told well I knew yesterday. Like that was going to make a difference when I already scheduled to time off of work and paid the deposit which was non refundable at that time. Then I was told that they sent out emails and must have missed me. I know they are full of it because just like the waterpark that is closed on Monday that they don't reveal on their website, all they want is the money and could care less about anything else. Then I tried calling the front desk, and the phones don't work. I was told they were switching carriers but just saw another review where the phones weren't working a year ago. Even when you call they NEVER answer the phone at the front desk either. The water park is nice, but they don't pressure wash the walkway so tons of kids are walking to go on the slides and falling. Then my niece has long hair and wanted to blow dry it after getting out of the pool. No blow dryer. The shower water is no longer hot, as other people in the hotel and i were talking about. It is a just slight of cool. Nothing except the main lobby and rooms are air conditioned so the bathrooms by the pool are hot and smell like pure urine. I won't even go in them. The laundry room and arcade are empty because they are hot boxes. Then on our last day after going the waterpark i went into the laundry room to change my nephew because the bathrooms smell and he shut the door and locked us in. For about 15 minutes i tried calling the main lobby where nobody answered the phone. We were hot, sweaty, and I was worried because we couldn't get out. After another 5 minutes an employee came out of his car and we were banging on the windows and flailing our hands, and he came and openened the door to let us out. I was furious and went to the front desk and after I told them what happened their only reaction or response was "Wow"????? Thats it, no sorry, are you ok. Just wow? It was a fun little get away for a few years but no longer a nice place to go to anymore. Probably never was, but at least things were working and in the room.

Don't book with Traveluro!!! Hotel was a pretty good experience however I recommend to not book through Traveluro! Their fees claim it includes resort fees but whatever resort you stay at will require a separate resort fee meaning Traveluro pockets that money with no chance of a refund. Beware!!

TRY FOR SELF It was okay I don’t like it shut down early at the water park part then it wasn’t all what I expected from this place but again no problem will try again and see if I can get the full review of the place we checked in late and was tired and son was tired and sick