Hotel Stay with Daily Water Park Passes at Great Wolf Lodge Baltimore/Perryville in Maryland

Solid time and kids loved it. Sat but crowded. They need to cap it.also the larger rides weren't open until 12

Very clean and friendly staff. So much for the kids to do and have fun. The evening dance party was great for exhausting the kids at the end of the night. Will definitely come back.

Can’t beat the price for 6 tickets. Check in was easy. Rooms were clean. They let you access water park the entire day you check in & out. My fav part besides everything they have to offer is they have entertainment in the main lobby. Performances, bingo, arts & crafts, yoga in the morning! Such a steal. Also their pizza is seriously some of the best I’ve had. Deff coming again 💋

Poor customer service and water park safety issue - The family did enjoy the water park but there were many accommodations that could use improvements. - The room was nice but there was no bathroom vents. - No towels, washcloths, soaps or toiletries for a room that accommodates 6 people. When requesting toiletries I was told to buy them at the gift shop and rags/towels were left in a bag on the hallway floor without he courtesy of anyone knocking at the door to acknowledge delivery.. - Daily room service is by request only but there is no documentation in the rooms to make customers aware of various rules. I would think there would be no issue with early check ins and definitely should not be a fee if guest rooms aren’t cleaned daily. - Activities like bowling, mini golf & climbing should be a part of the activities package instead of separate charges for guests. - Guests should be able to add food packages upon arrival or during the reservation process. It’s helpful to get a gauge of what is offered to allow you to make an informed decision knowing food quality and the value of packages. - There were not sufficient trash cans in the room and many guests had trash, towels and even dirty diapers littering and smelling up the hallways of an otherwise nice hotel. - The hotel also mentioned fees and surcharges for special occasions. I didn’t see it upon making my reservation. - I feel that although online features and apps are great guests shouldn’t be required to download an app for their visit to get a map, attraction times, restaurant closing times, etc. in an amusement/water park I tend to leave my phone behind to avoid damage. Having a fully staffed front desk would be preferable where general information is communicated. The front desk lines were extremely slow with few people in them each time I tried to get service. Some information wasn’t received by using the check in kiosk which glitched on me & made me start the check in process twice. I also still had to wait in line to get a parking pass. - It was nice that a representative did text me and I was able to express general needs because the front desk phone was constantly busy no matter when they were called. The only issue with that is you can spend hours texting them only for housekeeping not to show up after a multiple hour wait. When a representative asks you what they can do to make things better and you provide a solution only to be offered complimentary wolf ears was insulting as the representative acted as if their hands were tied on any customer service remedies to make things right. - The hotel could use some additional elevators. There is only one set of elevators in the center of the hotel but guests could have a walk the equivalent of two city blocks to get to their room which is not friendly to elderly or anyone with physical limitations. There is only other options was to take the stairs. And there is still a very long walk to the main area. - In the water park while going up the steps there were blue foam mats that are meant to be used with the racing slide that were being thrown over the railing and landed on the steps. As I was walking up the step one of those heavy, wet mats landed on my head. Once I collected myself I continued up the steps and reported it to the closest lifeguard. Then reported it to one of the lifeguards in the orange jacket which was an escalation from the first lifeguard. It took me a minute to collect myself and I did get a headache from the way it landed on my head but my biggest concern was there are little children walking up those stairs too. I have a 6 year old myself and there were young children in the area. If that mat hurt me; imagine what could have happened if one landing on a child. If an adult was phased by it and child could have definitely been seriously hurt or fell down the steps. There really needs to be something done about that to ensure nobody will gets hurt. While reporting the issue to the orange shirt lifeguard there were mats on the railing that were sliding and almost fell over the railing to the steps below in our presence. Maybe a net or something would be a solution when guests decide not to ride a particular slide to avoid items being left or tossed onto the stairs below. Although many of the mishaps on my stay were frustrating the safety of others on the steps is the most important thing I would like to see improved upon. -Customer service could definitely be improved. - the kids did like the bunk beds & cabin theme in the room.

Expensive, not clean and over crowded Expensive but not clean, no housekeeping, food is poor and very very crowded. Cabana was not clean and smelled like puke. Rooms are basic no housekeeping and a/c units are loud. Beer is $17 so it’s cruise ship level of gouging. Kids will have fun but very little value for family

No adult comfort in mind at this place. No adult only area indoors or an indoor hot springs Terrible floor plan and layout. Getting to certain lodging can be the equivalent of walking 2 to 4 blocks. The lines are ridiculous. They have a kiosk station that is useless because the do not print out any add in packages. I ended up having to get back in line 3 different times. 1 the tap and pay on the wrist bands didn't work. The kiosk didn't print the pup passes and we can't get a birthday package given to us at a kiosk. There is no adult only area indoors. There is no where as an adult to get away from screaming children. There isn't any where for adults to relax and enjoy a calm swim. The hot springs are seasonal and they do not have a hot tub or hot springs available indoors for adults. I been to a few wolf lodges and this is the worst for adult comfort.