Hotel Stay at Holiday Inn & Suites in Phoenix

Great place!

I was vert upset they moved my car from the parking lot to the street due to lot repair, which I was told nothing about. this alone almost made me say no to returning.

Couldn't find the breakfast area and the attendant at the front desk was very rude saying we didn't have a reservation. When she realized we did have one, she didn't apologize for her error; and then said, the hotel was only 20% full that night. It was a weird experience. The girl had no idea what a smile is.

STAY AWAY FAULTY SMOKE REPORTS STAY AWAY - The hotel basically perpetrates robbery and provides no hospitality or customer care. We gave our credit card in good faith, and they took full advantage of our card—an additional $561.35 charge three days after we checked out, and without any notification to us. My husband and I stayed one night in November after late flight from Florida. Days after our check out, they charged our credit card an additional 561.35, claiming that smoke was detected by sensor in our room. We are lifelong NONSMOKERS. We do NOT smoke, and we did NOT smoke in the hotel. In fact, we were actually HAVING BREAKFAST IN THEIR RESTAURANT at the time the smoke was supposedly detected. I tried to speak with the General Manager, Robert Kincaid, for 2 days. I called IHG Corporate and the only item they were interested in was the Smoke Report. We followed up with emails, but Mr. Kincaid, who was the only one authorized to void the charge refused to even speak with me. We asked them to check the security footage to prove we were not in the room. They refused. We offered to take blood and/or fingernail tests. We provided letters from our 2 physicians and our dentist testifying to the fact that we are nonsmokers. The owners of the Lodge where we stayed for 3 nights after Holiday Inn also provided testimony that we did not smoke on their property. We also offered to provide statements from friends and professional colleagues who have known us over 30 years testifying to the fact that we have never smoked cigarettes, marijuana or vaping. The manager also lied to our credit card company stating that the card member was fully aware of the transaction. That is TOTAL B.S. I was not aware of anything till I saw the charge on my card. Then I had to call the hotel to find out what it was. Sad to say, we are still fighting this battle. NOBODY cares. And now Robert Kincaid is no longer the general manager. We have been trying to resolve this for over 3 months. I will NEVER stay at another IHG property. Lesson Learned— You might want to do your check outs in person and have management on duty write on your receipt that you have paid in full and that there are no other charges pending. I can’t believe these people are in the hospitality business!

Beautiful room, great staff. Our flight was unfortunately delayed so the airline put us up at this hotel. Warm friendly front desk girls. Yari is the best. Check in was easy and they were very accommodating. Our room was larger than we expected which was nice. I wish we were staying longer to enjoy the facilities.

No warm water and hardly any cold water 2 days no warm water and no breakfast .. booked a different hotel. There was no compensation for the fact that we didnt have any warm water and hardly cold water too. My advise is to look further for a hotel that does have proper facilities………….