Everything! The staff was very nice and helpful. We loved the rooms and location. So worth it.

As always this is me and my husbands favorite place to self reflect thank you again see you guys for Christmas ❤️

did not have king bed

Don't do it (unless you have to) View was AMAZING only pro. When I first arrived check-in went smooth, employees were very friendly/polite. Our reservation was for the 6th-floor king suite. I went to the room to do my once-over inspection (cleanliness and bugs). I looked at the king mattress and was disgusted. The bottom of the mattress was black (mold?). Then I found tiny bugs crawling along with what looked like egg sacks. The pull-out couch had sand, dirt, hair, and other unknown things all over it. The floor looked as if has never been swept or mopped. The tub was at least somewhat clean. I went down to the front desk and spoke with Fran and told her what I found. She then proceeded to make calls to get someone up to our room to have a look. Since it was kind of later in the day they put us in a double queen. At this point, I was thankful and satisfied with the response. Fran then stated that my one night would be comped. I was told that I would be contacted in the morning with what to do next. I also received a message from Stacy to see how everything went. When I returned her call she did not answer, I left a very detailed message and never received a callback. I tried getting in contact with Stacy 4 times during my 6-day stay and never heard from her or anyone else. I assumed I would be able to speak with a manager at checkout (wasn't able to).  Morning comes along and no one has said anything. Later in the afternoon, we found out our room was ready and was then rushed from our temp room to our original. Once in the "cleaned" king room, we did notice they moved some things around and someone was obviously in there looking around and checking things out. I was told they didn't find anything. They also did not clean the room. I did. I could have built a sand/dirt/crumb castle. There was no dustpan. Thankfully I brought disinfectant wipes with me so I used that to clean the room from top to bottom. Your welcome next guests...also sorry that the dishes arent so clean as we were not provided with any cleaning utensils and I did not bring them with me. At check out, I enquired about what Fran had told me and to speak with Stacy. Apparently, Fran never put notes in the system. The lady then said that she would speak with Fran to see if my story was indeed true and I would receive a callback. I never got the callback. I have now tried reaching out to the Patricia Grand 4 times and received nothing in return.... Do not stay here, it is not clean and they do not follow through on their word. They will tell you one thing to keep the peace but then do another. Also, they let dogs pee on the balconys. 

Dining Stacey in the dining area was the sweetest person! She treated everyone with joy and respect. Very friendly! Gave us the small town- welcome home feel! And she even recognized us the next morning when we came back for breakfast again!

SHOULD NOT BE RATED A 3 STAR HOTEL, IF LUCKY MAYBE A 2 STAR RENTED TT;WO ROOM 914 AND 918. BATHROOM SINK WAS PLUGED. SHOWER DRAINED VERY SLOWLY.. Mattress cover was stained, mattress was dirty, bed bug larva, windows were dirty, door track going onto deck had built up dirt and grease. Tables in lobby were dirty and hotel was not following COVID guidelines. Staff at desk were unfriendlily at check-in and check-out. manger was not friendly when i reported my concerns about my rooms.