Third time here Consider this is a budget resort, nevertheless I consider it awesome. The rooms are dated but clean and comfortable, if you want luxury, consider another resort that for sure will cost you at least double the price. Nevertheless, we were only in the room to sleep so it doesn't matter for us. On the outside, the hotel is colorful and beautiful with big trees and gardens even iguanas running around. The food is hit and miss but we always found something we could enjoy, the guacamole is awesome but it can run out quickly and it was always refilled but it might take 5 minutes. There are 2 buffets and also a snack bar. The bars are awesome, the servers are always kind and the drinks taste good, again, this is not a luxury hotel, if you want Don Julio or Moet, book at another resort. Beach, the beach is beautiful and you can swim. But you can also see many stingrays so be careful. There are many vendors that can be annoying but in Mexico, beaches are not private, so locals do not need permission to roam there, but they are generally respectful. The staff has a fair English, but remember you're at a foreign country so don't be entitled. The staff is great and not driven by tips.

Very disappointed and frustrated I came here with my Father for a special trip, he is 84 years old with some hearing difficulties and while he can walk, his mobility is slower than in the past. We booked through Westjet vacations and requested adjoining rooms at the time of booking. We were told it wasn't guaranteed, but they would do what they could. Understand that completely. When we checked in, we were given rooms on the same floor, with one between us. Not so bad. We booked Oceanfront because I was told they have a minibar that is restocked daily. Not the case. Yes, there is a fridge, but zero stocking and you get one bottle of water left in the bathroom. I was told they do not stock the fridge at all. I was also promised guaranteed wifi in our rooms (those are the two reasons I upgraded us to oceanfront as I am working from here as well). When we arrived we were only given the main wifi areas (two spots). Luckily the wifi works sometimes in the rooms and I have a good cellphone plan which allows me to create a hotspot from my phone to my laptop. There is one electrical outlet in the room that I can reach, gladly I thought ahead and brought my own extension cord and power bar so I am able to plug in my laptop and my portable monitor which are essential to my job. While the exterior of the resort is quite pretty and colourful, the interior of the rooms is extremely dated. I can live with that. The first morning when we went to the buffet for breakfast, it was abysmal however it has improved since. Lunch and dinner are OK. Nothing to write home about, but it's passable. What I find very disappointing is that three separate times I have asked to move rooms so that I can share a balcony with my Dad instead of having to call each other on the very old telephones or try to yell at each other from 25 feet away. Each time I have been told that the room is not available, despite having seen 3 different people staying in that room since we have been here. I understand it was taken when we arrived, but I spoke to them and they were leaving the next day. Unavailable. Two days later another family checked in. They have left and today I asked again, it is unavailable (despite being empty again right now). No minibar in room that is stocked daily? I can live with that, I walked to the Chedraui a few blocks away and stocked my own with beer and soft drinks. No service on the beach? I can live with that, I simply park my Dad in his seat, myself and mine and walk to the bar to replenish as necessary. Only one bar open at night? No biggie, I can walk to the other. But the lack of understanding when I tried to explain that we simply want a room where our balconies are next to each other when clearly the other rooms weren't being used is a problem for me. On a positive note, the oceanfront rooms are well worth the upgrade if you love seeing the ocean and hearing the waves come crashing in. I also got a bathroom mirror this week! I couldn't believe that I didn't have one before but I do now! The staff in the restaurants and bars are extremely friendly, and really seem to want to make your stay and experience a good one. Overall, at this point, I am disappointed and frustrated. I wish I had not taken a chance on this resort and gone with one of the proven ones with great buffets and stocked minibars that we have stayed at in the past. My fault for sure, but trying to find some positives LOL. I got a bathroom mirror and the Chedraui is only about a five minute walk.

Not the greatest value for your dollar Not impressed with this place. We knew it was older - the food was absolutely terrible and we aren't picky eaters. The beds were okay - pillows were super hard. no one comes around to serve drinks - which was disappointing - as we had to constantly get out of the pool.

Don’t sit on the beach. Scene and Mexican hotel is beautiful. Beds are comfortable. Gabriel in the sports bar is wonderful and always has a drink for you. Food is not so good Hotel associates with criminal merchants from the Hut on the beach which is attached to the resort. Do not sit on the beach, our phones and personal belongings were pinged to the Hut. Not worth your visit.

DONT GO HERE! This hotel needs some serious upgrades. I will start by talking about the room. We had an ocean view room, The View was awesome. The room itself, the bathroom was old, the shower was old. The overhead fan made a clicking noise all night. The door to the suite you could see light all around the inside of the door frame. They also give you keys, not a card key an actual key. This kind of stuff we can live with the only problem is no coffee machine in the room. When you wake up in the morning you have to go down to the bar to get a cup of coffee and if you get up late say past 9:00 you may not get coffee. If not for the ocean view, if we had a room without that I definitely wouldn't have been happy. The buffet was large but a lot of the items are unmarked all of the different sauces they have around don't tell you what they are and if they're spicy or not. The buffet didn't change a whole lot on a daily basis and we found a lot of the food seem to be recycled. For instance one day they had hot dogs and hamburgers for lunch the next day they had cut up hot dogs on their Pizza. The only meal that seemed okay was breakfast as you could get an omelet made, toast and your regular breakfast items. By the 5th day we had had about enough of the buffet. A lot of other people that we talked to were also in agreement that the hotel was run down and that the buffet was not the greatest. They didn't have all a la carte available in May as the resort is not busy enough to have them open all the time. What has to be done is you have to reserve whatever the ala carte is that day by 8:00am or your eating at buffet again. We found the ala carts we're not very good. We had the Asian called "Jap Jap" was horrible. We didnt try the "Wok" but others told us it was not very good. We also tried the Brazilian ala cart. This was better but still average at best. The last one we tried was the Mexican, again not a whole lot different than the items on the buffet and average at best. No options for food between breakfast and lunch or lunch and dinner. No place to get a snack that we were aware of. Picky eaters definitely will not be happy. The staff were generally very good. Polite and attentive. The problem here is there's no wait staff around any of the 4 pools or beach. We prefer to sit on the beach and everytime we wanted a drink one of us had to walk back into the complex. We have never been to a resort that doesnt have staff serving people all over the resort. The drinks were ok, never did see any premium alcohol. A quick shout out to Gabriel, he was a really nice guy and was the only server when we were sitting in the main bar that never let our drinks get empty and was a great guy. This resort has 4 pools. The 2 at the front are for everyone, the 2 at the back are adult only. We never did sit at the "family" pools they were always full of kids and very busy. We did try one afternoon at the adult pool but being at the back of the complex it was very hot as there is no ocean breeze. Basically we had the whole pool area to ourselves for that reason. The beach was a very beautiful setting. Lovely sandy beach, no rocks to walk on and water shoes were not necessary. Lots of palapas with loungers. The problem here is the beach area is public, we were never told this. We sat mostly at one end beside a hut that sold tee shirts and other souvenirs. We assumed it was part of resort but found out later it was not. Every couple of minutes we had someone bugging us to buy something, this got tired quickly and was really annoying. Our last full day we set up under the only available palapa and had Mexican people who were also vacationing at this resort sitting around us. I was in the water about 30 feet in front of where we were sitting and called my wife down to see something on the beach. Away from our loungers for about 5 minutes, when we returned our bag containing our phones, tablet, prescription glasses, cash, blue tooth speaker, binoculars and my wife's ID was gone! Of coarse nobody around us saw anything. They have useless security on the beach and instead of helping us they told us to go to the front desk. We had the police come down and filed a report with them. We needed a copy of that report as we didnt know if not having ID coming home would be a problem. We were told to get a cab or uber to take us there. The guest services person "Ivan" told us he would take us in his personal vehicle to get the report. When we got to the police station we were told we had to come back at 7pm to file the report. Manual told us he was off at 7pm and he would take us down there and wait for us. At 7pm he took us back and we are so glad. Nobody spoke english and he filled out the report for us. This man was our angel in our moment of need. He used his own time and vehicle to take us to the police station and we can never fully express our gratitude for what this man did. He did this out of the goodness of his heart and went way above and beyond and is an outstanding employee and individual. I gave him $110us for what he did. Upon our return from the police station in the afternoon (about 2pm) we needed to suspend our phone plans and cancel bank and credit cards. We were able to suspend our phones online but not able to cancel bank or credit card that way and needed to call. We went to the front desk and told them we needed to use the phone and why. We were told we couldnt as they may get busy with check ins and check outs. 5 people standing at the desk and nobody doing anything. We were told to go to guest services. Back at guest services in step Ivan again who gave us his personal cel phone to make the calls needed. Very impressed by Ivan not so much by the rest. The resort claims no responsibility for what happened, as tourist in a foreign country the front desk staff should be informing guests that the beach is not part of the resort. We spoke to the manager the next morning before we left and he told us the staff should have let us use the phone and he would address the problem. We were also told that vendors on the beach have specific areas they are allowed to sell and the ones for this part of the beach wear blue shirts. Security is supposed to get any vendor not wearing a blue shirt to move on. We went to the beach and did not see one vendor in a blue shirt and security did nothing. So, obviously someone is not telling the truth or security is not doing thier job properly. One final note on this, we are pretty sure the shirt hut was the culprit of the theft as they had been watching us for 3 days, we dont feel vendors would have been able do it as they are usually carrying things to sell. So to sum this all up. The resort caters to Mexicans, I would say at least 85% locals. Communication to foreign visitors is awful. The grounds are nice and well looked after. The rooms are ok but only if you have an ocean view room (did not see any other room). The food gets a big thumbs down from us and that's the opinion of the other Canadains that we made friends with while there. The best pools were loaded with kids. The beach was beautiful but dont leave anything unattended. Staff was generally pretty good and Ivan was a rockstar. This trip cost $3600 for 2 for 7 days. I would rather spend more money and go to a 4 + star resort. We will never go back to this resort. My advice here is dont go to this resort your money is better spent elsewhere.