Having the Butler was amazing, he made sure our seats were reserved at the beach or pool, ordered and delivered our breakfast and was available to us by phone all day and night. Treated like Royalty. Would definitely recommend this resort. Paradise

Very clean resort food was good drinks were great

The view from the room and the service!

Terrible Hotel and Policies - Rip Off The most terrible hotel experience I have had on two different occasions. I have been a repeat guest at this property in the past, but will never again stay at this hotel. I recommend anyone looking to stay in St Maarten to pick any other hotel except for this one. In June 2023, we stayed, and the entire trip, the AC was not working in the room, the door would not not properly close, leaving the room hot and unsafe. In June 2024 I booked a trip, and there was a potential hurricane approaching the Caribbean. The hotel refused to refund the trip, even though the hurricane became a category 5. So, I was left with the option to lose more than $5,000 or risk being on a small island during a hurricane. My flight was then cancelled and refunded, but the hotel still refused to issue a refund.

Do not let the photos fool you! The beauty is not worth the human experience The resort needs to update the buildings and rooms! The grounds are beautiful, the view of the ocean while you dine is beautiful! BUT none of that matters due to the HUMAN experience. My husband and his childhood friends decided on this resort to celebrate their 60th birthdays. 60 people looking to enjoy life, vacation AND TIP! when you do not have too! The staff had the WORSE attitudes! I mean, you could smile and say good morning and they just look at you! It's all inclusive and we had to argue for more than 2 slices of pizza! The bar attendant at the pool side bar had the worse attitude and actually got upset when my friend asked for a can of soda along with the glass of soda she was just given! She literally gave her an open can of soda she was currently using for drinks! There are so may rules and restrictions. There were so many room issues with the AC and with the televisions. Two of the couples from our group were cut by glass in their swim up pools. The resort moved them to new rooms, but there was no true concern, they had such an "Oh well" approach. It was mind blowing! We were all also blown away by the severe hazard in the Sunset roof top lounge. There are SO MANY loose and broken tiles, it was a severe walking and (or) dancing Hazzard! We decided to put objects in the various areas so no one would get hurt. It rained a little bit before our scheduled birthday party on Saturday night of our stay. We asked a staff member if it were possible to have someone wipe up some of the water, we were told no that would not be possible! The best part about our stay, was the friendly people from room service! My husband and I had the pleasure of having "Smiley" deliver our room service HE WAS GREAT! Another great part was our wonderful experience when we dined for dinner at AZUL. It's a beautiful restaurant right on the water. The food was tasty, but the best part of the experience was JENELL. She is a gift, a true spirit. I cannot find enough words to express how amazing she is! If you do take a chance on this resort, go dine and ask for Jenell. Please make sure you tip her and the young assistants that are helping her give you a beautiful dining experience. I recommend going to AZUL for breakfast as well. It's a beautiful view and the hostess NICOLE, she is so sweet. So welcoming. Her smile is infectious, and she is genuinely courteous. The biggest and BEST overall experience was our time spent in the rooftop lounge with EDDIE! The resort needs to really have him train the other staff members. He is the true definition of whistle while you work! He was amazing on so many levels. He knows how to make the guest feel special. He understands that we want to have a good time and unwind. Sorry for this long review. I hope people read every word!

The Worst Management- Will never stay at a Sonesta resort again My recent stay at Sonesta St. Maarten was extremely disappointing. From the moment we arrived, it was clear that the hotel’s standards were far below what was advertised as a five star resort. Here are the specific issues we encountered: 1. Air Conditioning Issues: The hotel knowingly placed us in a room with a non-functional air conditioning system. We were told they needed to try four different things to fix it, and there were no other rooms available. We had to involve our travel agent, and a portable AC unit was finally installed at 1 am. We changed rooms and watch them continue to check more guests into that room. Three days later the AC was not working again in the second room. The staff repeatedly lied about fixing it all day long and finally fixed it when they saw us walk off the resort for dinner. 2. Poor Room Conditions: The room showed significant wear and tear, including a ripped couch and microbial growth on the lamps. The showers leaked water all over the floor, making it hazardous and unpleasant. 3. Inconsistent Dress Code Enforcement: The hotel did not consistently enforce its dress code, particularly regarding shoes, leading to a lack of standardization. 4. Lack of Entertainment: The advertised entertainment was nonexistent. Live music events were always canceled, and there were no other forms of entertainment available. The schedule for live music when it did happen was unreliable, with times changing without notice. Events often started late and did not run for the full scheduled time. 5. Closed Facilities: Two of the restaurants and the cliffside massage area were closed due to storm damage. The repairs took longer than the five remaining days we had at that point. 6. Maintenance and Security Issues: Maintenance staff entered our room without knocking while I was undressed, which was extremely distressing. We reported this to the GM only to be told that we were being removed from the hotel if I didn’t stop crying in his lobby. 7. Lack of Proper Security: Security staff were unhelpful and refused to call the police when needed. One of the maintenance personnel that walked in on me undressing the previous day said to my husband as we walked past him “you better keep her safe.” When the police eventually arrived, they deemed the issue internal. Security falsely claimed a problematic individual was removed, but we saw him again later. They refused to restrict his access to our room for 24 hours. When we expressed our safety concern, we were told we could stay elsewhere without a cancellation fee, pending further security investigation. 8. Poor Communication and Accountability: Throughout our stay, the front desk managers Thyme and Ederkys, and the GM, Eddie, were either unresponsive or unhelpful. We were given a letter at our room that said “we’re sorry about your experience, please contact the GM at this email address.” Five minutes later they knocked with another letter that said “violation for use of profanity” Security staff failed to provide documentation or take proper action at any time. Despite these numerous issues, I must acknowledge that the food was good, and the pools were enjoyable, although the pools were never vacuumed. We have made multiple complaints with case numbers and no one has contacted us back on them. Our travel agent has made multiple attempts to get a response from the company through her contacts, no response. Given our experience, I cannot recommend staying at Sonesta St. Maarten. Don’t be fooled by the influencer five star reviews, they are paying them to come stay there. The combination of poor management, lack of communication, and numerous safety concerns made for an unacceptable stay. If you value your comfort and safety, consider booking elsewhere.