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Kind of lack luster…. Front desk was ok- asked to charge my phone and they told me to go buy a cord somewhere

Love this place I've stayed here a few times and always have a great experience. The staff is super nice and the food is amazing. The pool is always clean and fun to hang out at. They have amazing gelato in their store too. This is a great stop to stay at before going to the Grand Canyon or Sedona too!

Scottsdale We stayed at the Scottsdale resort and spa for five days this March. Overall, the staff is extremely attentive, and the property is well kept. It’s a little bit of a drive to old town, but that is actually what I wanted for this trip as I did not want to be constantly on top of all the touristy areas. There are a few things that I would like to see the resort do better on. One is the housekeeping was not consistent. Our room was clean upon arrival, but it took two days for housekeeping to come back and do any sort of cleaning, once they did, they were there consistently, so I’m not sure what happened with that. Others have said that the rooms are outdated. I thought the rooms were fine, albeit, the lighting across the board inside the room needs to be improved. Even with every light on, it was dark inside our room. We couldn’t keep the drapes open as we were on the first floor. So there is area for improvement in that regard. I would also like to see the pool area more attended too as we did see a lot of children running around unattended (parents please!) and Saturday night there did seem to be a total lack of supervision as well as staffing to clear out plates and glasses as they were everywhere along the pool area. I understand it was busy being the weekend and it was beautiful weather this weekend but plates near the edge of the pool could be an issue. On the positive side I will say that we were told that the hot tub is the largest hot tub in Arizona. I will state that it’s probably one of the biggest ones I’ve ever been in. The restaurants on site were very reasonable in the food was good as where the cocktails. The pizza oven was down the entire time that we were there. Not an issue, but it would be nice if it were up and running. We also enjoyed sitting at the fire pits at night to wind down. The only other issue I had was that there was an outdoor wedding over the weekend….. our room was in direct line of fire of not only the wedding, but the lasers and lighting of the DJ. It was one of the only times that our room was fully lit up. I think the staff could also have done a better job of putting the wedding party in those rooms that are closest to where the celebrations were to take place and try to move others elsewhere. On the flipside when we did call the front desk they did say that there was a noise ordinance that goes into effect at 10 o’clock and that everything would shut down at 10. And it did not even a minute after 10. We did have a big day planned for the next day and had to be up early and out the door to drive north. So I would just maybe check to make sure that nothing is scheduled like that upon check-in next time I stay. But overall, it was a very nice place to stay close to everything, but not on top of everything.

Don't stay here. Terrible. Traveled with a friend. The room is large but dark, musty and dank. No closet either. If you open the shutters, everyone can look in and we caught people looking in as they walked by. We had to keep all 5 lights on for good lighting. The person checking us in explained nothing. Ok fine we have a map. The pool was crowded and not enough chairs or service. Just one young man (excellent employee but seemed totally overworked but that could just be my impression)running the food and one bartender taking orders. This is not what you think of when you hear resort. We had a huge problem with items taken from our room. Never had this happen before ever in my 51 years. They did not guide us properly on what we should do. Now They are ignoring my phone calls and emails. Just don't stay here. We had a beautiful visit to Arizona and this place ruined it. The shuttle bus drivers and the waiters were the only good things. Front desk not helpful at all and when I called I had to pry out the woman's name as she didn't want to tell me her name and acted curt and evasive. We just keep getting passed along to other supposedly higher up individuals and managers who are just ignoring us.