Watch for overbooking problems We had reservations for two nights (Jan 5-7) for four adults. Upon arrival, I was told that they overbooked and we did not have a room available there. They gave me a phone number to call to make other arrangements. After spending 45 minutes on the phone with the booking rep, we were offered a two bedroom suite at the Sonesta ES Suites in Anaheim, which was a much nicer property with free breakfast, pool, hot tub, etc. Worldmark knew they were overbooked and should have called/texted/emailed me prior to our arrival so we could have made arrangements sooner. After reading other reviews about similar incidents, I will not book Worldmark again.

Mona Lisa Sales Review My family and I had an absolutely terrible experience during the sales presentation at WorldMark Anaheim. We arrived the night prior and were staying as guests of my Sister-in-law. We were promised a "fun" sales presentation, and we made it clear to the concierge who signed us up that we had no intention of buying a timeshare—especially since we already had access through our family. Despite this, we were forced to sit through 2 hours and 15 minutes of relentless pressure from the salesperson, Mona Lisa. From the very beginning, Mona Lisa was rude and dismissive of my needs. I told her at the start of the presentation that I have medical issues with my back and would need to stand most of the time. Later, she used this against me, claiming that my standing was "bothering and concerning" everyone in the room, which was both insensitive and humiliating. Throughout the presentation, Mona Lisa constantly interrupted me and even attempted to portray my wife as someone who has to "put up" with me. She took things further while we were walking down the hallway to view a suite, telling my wife that my opinions didn't matter and that I should keep them to myself—all because I expressed that I did not want to buy a timeshare. The presentation was supposed to be 90 minutes, as promised by the concierge desk, but Mona Lisa stretched it out to over two hours, with no regard for the promise made to us or our time. We made it very clear from the start that we were not interested in buying a timeshare. It doesn't suit our needs, and we do not see any value in it—especially with the ongoing monthly maintenance fees. Despite this, Mona Lisa continued her aggressive tactics, making the entire experience feel like we were being strong-armed into a purchase we clearly didn't want. To make matters worse, after this awful experience, I spoke with manager Randy, who was sympathetic and promised that someone from the sales department would reach out to apologize. He assured me multiple times that this would happen, but we never received any follow-up call or apology. It's extremely disappointing to see that even after expressing our grievances, the promises made to address our concerns were empty. Why is your sales department so aggressive towards people who have explicitly said they are not interested? And why promise a "fun and easy-going" sales presentation if the reality is a pushy and uncomfortable experience? These misleading tactics do nothing but frustrate and alienate your guests. If WorldMark is truly the best vacation timeshare, as claimed, then such high-pressure tactics should be unnecessary.

Horrible experience! Horrible! Horrible! WorldMark Anaheim cancelled a reservation I made in May 2024, 4 months ago at the last minute, the day before my arrival. a week after they sent m an email confirmation reminder of my reservation. I was offered alternatives at the last minute, options which I had rejected in my research. I spent weeks researching area accommodation options. After calling them back, I had more than a 20 minute wait on the phone. They ended up rebooking me to a completely different resort than the one we discussed. I am again on hold calling them back about their second botched job with my reservation. I can not believe this is happening and last minute. I have a million things to do to finish getting ready for my trip and I don't even have a reservation for my stay which I had taken care of 4 months ago. I can not think of a worse travel experience I have ever had. I have never had a reservation cancelled in this manner and at the last possible minute with insufficient time to research an alternative. When I protested they said they could cancel the reservation and I could look for another option on my own. What? I spent weeks to narrow down the accommodation that met our needs. I can not find another option on my own a day before my arrival. This is insane!

Nice stay, pushy sales team. This is the second time we have stayed here, the rooms are nice and clean. Dryer was a bit of an issue to use since the door to the closet blocked the dryer door. The lobby and all the public areas are nice and clean. Only downfall is the getting the parking pass. They are very pushy about doing the tour and refuse to take no for an answer. They also double charged my card, had to go talk to them numerous times about it. It wouldn’t be an issue if they were friendly about it. Once you say no the attitude changes towards you. I’m sure we will stay here again and I’m sure next time they will be just as pushy and annoying about the parking pass. And I can see from other reviews I’m not the only one who feels this way.

Why I Loved My Stay At WorldMark Anaheim We Absolutely LOVED our stay here at this property. We got their at about 6:00pm and got checked in right away the staff was very very nice and super friendly shout out to the Worldmark Anaheim Team they were the best. We also got a small upgrade so first of a we were VIP Members and they said we could go to up to the 13th floor they got us checked into room 1308 It was a 1 bedroom condo which is what we booked. The room was very nice and clean, there wasn't a detail out of place from what I saw. We had an amazing view of the Pool and of Disneyland It was also perfect to watch the fireworks at night. There was a full kitchen and living area with a dining table and obviously the Bedroom and the bathroom. The smell in the room was also very nice. Overall very nice room we stayed in. I would definitely stay here again I really recommend it for families even big ones they have bigger rooms like 2 Bedrooms 3 Bedrooms and Even 4 Bedroom Penthouses. 5 out of 5 star hotel in my opinion.