HealthTap may also be called a "health app," as it's a program that virtually connects patients with doctors 24/7, without needing to make an appointment or put on shoes. HealthTap is working to change the way care is managed by connecting over 72,000 doctors with patients and their trusted health information. Participating physicians around the world answer members' questions via videos, calls, or texts on everything from test results to exercise advice. Users can instantly see a primary care doctor right from their computer, smartphone or tablet. When medically appropriate, doctors can order prescriptions—fulfilled by your pharmacy of choice— or even lab tests. The program also allows members to browse questions from other users and ask their own, and the app also has news, health tips, and medication and procedure reviews to further inform users.

The progressive telemedicine platform was recently named "one of the health companies disrupting healthcare in 2015," by Forbes, with many other leading publications similarly praising the vision and convenience of the product. Of note is HealthTap Prime, a premium service that offers virtual house calls through the click of a button. Users can video chat with doctors who can address and resolve most common, minor conditions, provide prescriptions, and give immediate information on a comprehensive range of health issues.