Experience the Thrill: Jet Ski Rentals for Solo Riders or Groups with Jet Ski Houston

To Groupon I am writing to formally report what I believe to be a fraudulent and unsafe Groupon listing for a Christmas hayride advertised in River Oaks, Houston, and to request a full refund for the two admissions I purchased. The advertisement uses photographs from the legitimate River Oaks Christmas Hayrides of Houston, which are widely known to be free and open to the public. However, the service being provided is not the same experience shown in the listing. The actual operation involved an unsafe vehicle and trailer used to transport passengers, which did not match the advertised images or description. Specifically, the trailer used was extremely small, overcrowded, and lacked basic safety measures, including reflective safety tape and a rear gate to prevent passengers from falling off. In my assessment, the setup posed a serious risk to public safety. My companion and I arrived at the designated meeting location, River Oaks Baptist Church, as instructed. The hayride was scheduled to begin at approximately 7:00 PM (1900 hours), but the operator arrived late and did not begin loading passengers until approximately 7:18 PM. During this time, passengers were loaded onto the unsafe trailer despite clear overcrowding. When I raised concerns regarding the false advertising and safety hazards, the operator became confrontational, and the situation escalated into an aggressive verbal altercation that nearly became physical. Additionally, despite purchasing the Groupon, we were told that taxes and gratuity had to be paid separately outside of Groupon, which was not clearly disclosed in the advertisement. Ultimately, my companion and I were unable to ride at all due to the unsafe overcrowding conditions, with passengers tightly packed on the trailer. When we requested a refund, the operator refused. After the incident, I reviewed similar complaints and negative reviews related to this offering, which I regret not reviewing prior to purchase. I have also consulted with my attorney regarding this matter at approximately 10:13 AM today. Please be advised that if no corrective action is taken and someone is injured as a result of this operation, Groupon may bear responsibility for continuing to host and profit from this listing despite known safety concerns. I am formally requesting a full refund for the two admissions purchased for this falsely advertised Groupon. I have attached supporting documentation and images for your review. I expect prompt attention to this serious matter.