A mechanic opens the hood of a car, inspects vital fluid levels, and carefully removes a four-week old kitten. Now known as Mercedes—named after her former automotive residence—she is a permanent resident of South Tampa Puppy Palace. Pet owners, dogs, and cats may spot 2-year-old Mercedes wandering throughout parts of the large facility, whose webcam-equipped boarding suites (for cats and dogs), dog runs, and play yards have the capacity for more than 150 animals. The facility's custom-built saltwater pool gives pups a 20'x30' tub to splash around in without their owners worrying about chlorine's potentially harmful effects on coats, skin, and tails' wagging patterns. The play yards also feature canopies under which dogs can cool off with fans and misters.

Led by manager Tiffanie Ivins, a former veterinary technician, South Tampa Puppy Palace's personnel include a retired veterinarian and a handful of experienced groomers. All the staffers use their extensive training in canine CPR and interpreting body language to carefully supervise dogs' playtime and prevent unwanted ear nibbling. In an effort to help dogs without permanent homes, South Tampa Puppy Palace also assists three area rescue groups by offering foster care to pups still waiting to find loving families.