Arrowwood Resort and Conference Center

Avoid at all costs!!! Not the same Arrowwood! We were overcharged on our credit card and waiting 2 wks for mgr to cal!!! 1. Definitely not the same Arrowwood resort we were at last year. Avoid this resort at all costs! We were there from July 3-July 7. We were put in the wrong cabin and one of the groups coming with us wasn’t able to join us due to an upper level townhome. We reserved a lower level 4 bdrm townhouse in January. When we checked in, there was not a lower level available. Despite calling a week before and the morning of, employees insuring we had a lower level. One of the families was unable to join us as we had an upper level. We checked out on Jan 7. Have spent quite some time explaining everything to Sue and Nicole. We were promised a call from manager Terry by the morning of July 10. I have left several messages and no call back at all, over a week later. They keep promising to call and make things right, but it’s been a couple of weeks. We are being forced to call and reverse charges with American Expess as we were overcharged on top of the horrible experience we had. Zero star resort! You are better off renting a VRBO!!!

Arrowwood _ We used to love Arrowwood but this time we were not happy that they would charge $25 to check in before 4pm. We were not happy that we couldn't order off the menu at Chophouse due to convention buffet The price for my wine was high for the very small glass I got. We used to love Arrowwood because it had a horse riding Stables but that is no longer. Too many Goose poops on the 9 hole putting green but beautiful view of Lake Darling from balcony

Arrowwood Stay, March 2024 We stayed at Arrowwood Resort March 30 & March 31; we were meeting family for their Easter Brunch. ROOMS: We paid $25 per room for early check in and checked in 12:30p on Saturday (total room cost $540). We had connecting rooms (408-410); the rooms were spacious, there was plenty of room and we could have fit all 6 in our party (4 adults & 2 small children) in one room (room capacity stated 4). FRONT DESK: We called the resort prior to our stay with questions and received a few different responses. Our main concern was if we could bring life jackets into the waterpark, online states no flotation devices. You are able to & they provide them as well. The front desk staff was nice. We encountered a manager upon check in, she was personable. We had teenager upon checkout, she was also helpful and granted us late checkout. After checkout, we were in the lobby waiting for others in our group to arrive for brunch (19 total) the employees seemed annoyed by us standing there. She quickly & hastily told us lunch was by the banquet rooms, we noticed a friend standing at the desk. DINING: Saturday night we went to dinner. We attempted the bar, 5th floor, but the bartender advised us to go down stairs due to our party and how he would not be able to service us. He was nice and we understood and respected him for being honest. He was great! We ate at the Chophouse and had a party of 15 for dinner, we arrived around 7p, quickly seated and served water. They are clearly understaffed; but our service was great. The waitress was running around but was tentative. We finished up around 9pm. The Easter brunch was really good, we had 19 people and were well taken care of by the staff. WATERPARK: I feel the pool is extremely over chlorinated. I’m unsure how often they check levels, but if it’s like the service we received my assumption is not as often as they are suppose to. My 18 month old left with a slight rash Saturday, we had spent about 5 hrs at the pool. We went back to the room and showered/lotioned. There rash was better Sunday morning, we went back to the pool for about 1.5 hrs and when we left the rash was almost hives, the 5 year old also complained about being ‘itchy’. When we arrived Sunday morning right at 9am (opening time) all the chairs were stacked but the floors were clearly never swept & there were multiple empty pitchers in the garbage cans. We commented on this, but again it didn’t surprise us due to the waterpark service received. The waterpark does need work but we did spent a lot of time in it so the work needed didn’t deter us from enjoying our time. You will notice worn and rusty areas; unsure if it’s from salt, over chlorination, or iron. As for the waterpark staff, the lifeguards were great! The concession was understaffed and the check in desk was less than desirable and enthusiastic. You could walk right in without a wrist band and they would never have noticed. I’m unsure if they would even notice you walk in as they are on their phones. Both Saturday and Sunday when I asked for towels, the teenagers working were taken back . Saturday the male was sweeping (behind the counter); he told me one minute, then grabbed my towels (I will never complain about cleaning). Sunday, I walked up and three teenagers were sitting there. Two females and a male, the females sat closest to the counter. There was a bin of unfolded, clean towels. I asked for 3 towels and was told “one moment” as they had to look up from their phones to help me. the employee on the left was clearly and visibly on TikTok. The male ended up grabbing the towels for me. The one on the right gave me a look as if I was asking for something unreasonable. I’m unsure where management is or if any of these individuals are leads but customer service (guests) should be a priority. I’m not opposed to individuals being on their phones when tasks are complete. I wouldn’t have cared if they would have put down their phones to help me vs. asking me to wait. The food court staff was slower but nice, this could be due to lack of help. FINAL IMPRESSION: Will we stay here again - maybe. We spent 1 night: our party of 6 spent approx $700 (rooms & dinners). I’m unsure if we’d want to spend the money for the service received, my personal take is that we could spend that money elsewhere. This is mainly due to the service received, not the issues of the rash or outdated waterpark.

Yearly customers lost We come here 1-2 times a year and has been great in the past. We will no longer be coming after this visit. No Wi-Fi service-some members had to leave early after driving 400 miles because they could not log in for work/school. No hot tub and the pool area was so cold some members just wouldn’t go swimming/wouldn’t let their kids go-pool was “closed to public”-my guess is lack of life guards on duty-I seen 1 walk around about 10mins each hour. I personally waited 10 mins for towels while shaking wet and cold. When we first arrived at the cabin we had to open windows and go to town to buy air fresheners because it smelt so horrid. This part could not be helped because of weather but just added to the things we could not do: no sledding and ice fishing. When we checked out we told the front desk about our experience and they didn’t seem to care or give a discount…..y’all lost a yearly group of customers that rent cabin(s) and pay to do extra things.

Dirty, moldy, and extremely rude I hope to never have to stay in this hotel again. Truly the most hostile front desk staff I've ever encountered. I had to wait 2.5 hours past check-in to get a room, and while I remained polite and friendly about the situation the staff were actively rude to me about it throughout. The hotel has not been maintained. Some hallways smell of urine. After three nights I had developed mold allergies. The hotel was so hot that we slept - in December - with the sliding door cracked as we had no other way to make it cooler in our room. The food for the New Year's Eve buffet was atrocious. On the plus side, the kids enjoyed the indoor water park and the restaurant staff were incredibly friendly.