Homewood Suites by Hilton Atlanta-Alpharetta

Worth the expense nice location Very nice. Clean, good location, nice staff, bed soft…overall good hotel that I’d visit again. The balconies are a lovely bonus addition that gives more privacy. The water pressure is good and hot water is consistent. Again we will visit this hotel again.

Good location and comfortable room Good location near stores and bars and restaurants. Parking is okay. Late night check in was busy with one guest service representative helping guest check in and calls from rooms. Stay overall was nice. Safe area and additional hotel across the road.

Hilton Name and Price, not Hilton Quality We love this chain and typically try to stay at Homewood Suites because the suites are great for our family, the rooms are typically clean and they are dog friendly. This one, however, was an outlier. It had all the features we'd come to expect but the place definitely felt worn out and tired, and not what we had come to expect from this chain. Hilton name and price, but not quality at this location. The staff was courteous and helpful, but it was difficult to find a surface in our room that didn't show signs of age or in need of repair. Carpet was in need of a deep clean, walls in need of repair, shower in need of a good cleaning. Even the lobby and elevators felt worn out in some places. We'll keep staying at this chain because this is the first time we've had this experience with Hilton Homewood, but we wont' be coming back to this location in particular.

Good for the Category Decent hotel. We’ve stayed twice for the weekend. Even though the 2 rooms were the same type, they were different. One was on the first floor and a little more run down than the third floor, but it had a ceiling fan and coil burners on the stove as opposed to a flat top, which was nice. All in all it’s a good hotel for the price, location and category. I would recommend staying there. Unfortunately we had an issue where housekeeping must have thought we checked out because they came in while we were away and threw away all our food. Things like leftovers, half a loaf of bread, etc. So we didn’t have anything to eat for dinner that night and were too tired to go out. We ended up eating chips and grapes we had taken with us (full day of kids sports tournaments). I brought it up to the front desk at checkout and they didn’t really seem eager to to anything about it except apologize. They were friendly, but almost seemed to think I was making it up. I didn’t expect anything in return, but throwing away items we had paid for seems like something that deserves some compensation. I think maybe the front desk isn’t very empowered to do such things because they suggested we take snacks from the pantry for the flight home.

Falling apart Place is falling apart, showerhead hit me as I was trying to adjust it, it ejected foreward and hit my nose making a deep cut, needed stitches, one hour before a business presentation. Staff was no help at all, they simply could not be bothered.