Victor provides super exceptional service!! I'm a frequent visitor to this location and the Front Desk Manager Victor and staff has always exceeded my expectations in making my stay extremely pleasant. Victor truly stands out as one of the best Managers in the industry. The staff here has always provided professional, friendly, and courteous service. It's obvious Victor and staff genuinely cares about the guests here and desires to make each guests visit remarkable. I definitely recommend this location and will be gladly staying here again!!!

Management grabbed my belongings from my room without notice. I was gone 2 hours from my room for a meeting. When I arrived to my room Victor Atayde from Fairfield made a decision to have staff from the hotel move my belongings downstairs to the lobby without notice. When I asked why he said someone booked the same room for the rest of the week. No apologies he said “ as management we have the right to go into your room without notice & move your belongings.

Disappointing Stay I booked here for 3 nights after my initial stay in downtown primarily because of its price point and also the Tripadvisor ratings. The location is pretty solid, it is located next to a strip mall with plenty of restaurants to the north on Lamar Boulevard and it is within easy access to I-35 into downtown Austin. There is a minor complaint in that access into the hotel from I-35 is made difficult because of construction. The staff at the hotel that I encountered were all exemplary and conducted themselves in a very professional manner while being very warm and helpful. The room was decent but not very spacious: there was barely enough room to accommodate a desk and chair, a microwave and mini fridge, drawers and a TV, along with an additional chair. There was hardly enough room to put all our luggage. The beds and pillows were both solidly comfortable, but I thought that there weren't enough pillows and the bedding was lacking, as it was only a duvet, a duvet cover, and a sheet. One of the pillowcases had a small, light colour circular stain, as well as a few thin black marks. The blackout curtains that shielded light from the room had a some small holes in it and also the curtain didn't appear to be large enough, since light seeped in through the bottom and at the middle where the two curtains conjoined. The power outlets in the room, though there were a sufficient number of them, were oddly placed, mostly because they were power strips that were adhered to the corners of the desk and nightstand. The strip on the desk was placed precariously because the adherence pad had worn off and the strip on the nightstand was placed at a corner near one bed and the wall, which made it difficult to access from the other bed. The bathroom was of solid size and overall quite clean, with the exception of some discolouration in the black granite countertop, however the design of the bathroom was odd. The curtain kept getting trapped in the doorframe because the curtain opened toward the doorframe and the door itself would obscure the light switch for the bathroom if opened fully, which is probably more the fault of the placement of the switch. There were also a number of other oddities about this particular Fairfield Inn. Firstly, the hotel apparently suspended housekeeping services throughout the duration of my stay due to Coronavirus protocol, which meant that we could not get new shampoo and conditioner, our towels were not replaced, and the beds were unmade. We also ended up having a stack of towels in our bathroom since they housekeeping couldn't clean them up. I'm not sure if this is standard Coronavirus protocol, but regardless it was very inconvenient. The breakfast is mediocre as it has been shifted to a grab and go in light of Coronavirus protocols. The options are the same everyday: a few choices of packaged burritos, milk, oranges, cereals, yogurt, and some school cafeteria brand orange and apple juice. Until the restrictions are lifted, eating breakfast at the hotel is definitely not recommended. Another weird thing was that the air conditioning seemed to be dysfunctional since the corridor leading to our room was quite stuffy whilst the lobby was fairly cool. The room itself is fine, not anything spectacular but it gets the job done. The real complaints that bring the rating of this particular Fairfield Inn are the drastically reduced breakfast service, the elimination of housekeeping, and the other oddities that snowball to bring down the rating of an otherwise solid hotel.

Great hotel! This hotel was very nice. The employees were amazing and very attentive. Not too far from downtown, but still calm and away from the high prices! Breakfast was a little reduced, so may not be what picky eaters may like. It is served at the front desk, and not a normal breakfast area many are used to. 10/10 recommend because the stay was amazing! Employees were fantastic and we enjoyed sleeping and staying here. Thank you! _

Great customer service! Overall our experience here for the last month has been truly amazing. The staff has been incredible. Big shot out to Anna and Justine at the front desk as well as joy on the night staff. Thank you all for our great stay!