Travel
Canada
Alberta
Banff
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Royal Canadian Lodge

Banff, Alberta Canada

Royal Canadian Lodge
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Property Location
A stay at Royal Canadian Lodge places you in the heart of Banff, within a 5-minute drive of Central Park and Banff Centre for Arts and Creativity. This 4-star hotel is 1.4 mi (2.2 km) from Tunnel Mountain and 1.7 mi (2.7 km) from Bow Falls.

Rooms
Make yourself at home in one of the 99 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and ski storage.

Dining
Satisfy your appetite for lunch or dinner at The Evergreen Restaurant, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Banff? This hotel has facilities measuring 2500 square feet (225 square meters), including a meeting room. Self parking (subject to charges) is available onsite.

Need to know info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
81francoisd
|1 review
Superbe! Great, clean hotel. Downtown Banff. Excellent restaurant! We stayed 4 nights. Air conditioning worked perfect. Very nice pool, spa and turkish bath. The staff was nice and polite. We would definitely go back in the future. Indoor parking perfect for your car.
sheilabK8500TF
|1 review
Great Staff, Clean Rooms! Sorry for being nosey I witnessed a guest trying to check in using someone else's credit card and dared to say that her birthday celebration is ruined when staff declined the check-in, well what do you expect!? As a credit cardholder, I wouldn't allow anyone to use my card even my partner without me in tow! Anyway, in my own opinion and experience, I love this hotel the moment we entered the lobby staff greeted us with a smile and made us feel at home. Rooms are clean, beds are comfortable, we enjoyed the pool, we missed the restaurant as we had other plans. CRUISER BIKES free rental for all guests - the manager allowed us to use for extended hours. Only a 10-minute walk to the downtown area. All rooms have air-conditioning with this heatwave that is a bonus! We highly recommend we will be back! Neil the concierge helped us with our Gondola tickets!
Mediterranean1976
|1 review
Not that great.... We checked in and the receptionist didn't even welcome us; very poor customer service, we felt like an inconvenience to them. I asked several times for things like advice on activities etc. and they are totally not interested in helping guests with anything. Due to the covid restrictions, the pool has to be booked in advance, and they will not give you ANY advice on when to call etc. I called at 7:30 AM to book, and everything was already taken. When I asked when to call to actually get a spot, the receptionist was annoyed and said: it's all in your confirmation email, you should read it. Room service is only available till 9 PM. There is no water that you can purchase or order, so if you don't have change on you to get it from the vending machine, you can't get water. No attention from cleaning staff either, not even offering to do any housekeeping, you have to call for someone to bring towels and empty the garbage. Our view is on a dumpy backyard overflowing with empty cans and bottles! No joke. This is definitely NOT a 4-star hotel. PS the one good thing, and reason for 2 and not 1 star is that the beds are super comfy,
Barb T
|1 review
Nice place Very easy to get to and check in was easy until the stated there was a $15 per night charge for underground parking. There’s no convenient street parking close, so we paid because we didn’t want the car parked somewhere that could be unsafe. There was no mention of this during the booking or in their email. Our room was upgraded to 2 queens but we only needed one bed. Beds were comfy and the room was nice but nothing special. We stayed here because the pool/ hot tub were open for bookings. It was nice that ropes were supplied and we enjoyed the experience having the area all to ourselves. Nice hotel but we would prefer something more reasonable for the same experience.
JonnyR0tten
|1 review
Nothing about this hotel is 4 star I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through the pandemic to give each family a 30 minute slot. The booking system that they have set-up requires you to be at the front desk for 7am to book a slot for that day. Only in-person same day bookings are allowed. Except that the General Manager decided to book out all the morning slots on both the days that we stayed at the Royal Canadian Lodge for reasons unknown and she didn’t have the decency to inform her front desk staff of the reasons why. So they were left fending off angry hotel guests who had woken early to secure a time slot for their kids. You can only assume the GM booked it out for friends who wanted to circumnavigate the booking procedure or have longer than the other guests are allowed. If it was a legitimate reason, she would have told the front desk staff, who were very apologetic and quite frustrated at the situation. We won’t be returning here, even without the pool situation. There are far better options in Banff. Whoever gives out the hotel stars in Banff needs to take a star off this place.

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