Miramar Barcelona

Don't stay there at the moment as nothing is working or being maintained WARNING _ DONT BOOK THIS HOTEL AT THE MOMENT! We have just returned from a three day stay and were shocked to read that our experience matched the earlier reviews from July this year as STILL nothing is working or has been fixed! All of the staff are new and say that the hotel has been sold to new owners (Hyatt group) and admitted to us that the management is reluctant to conduct any maintenance at the moment, as they are looking to completely renovate the hotel in the future. As such, many, many guests were complaining that there was no hot water or air con in their rooms, the spa facilities (steam room, jacuzzi, sauna) were not working at all, the telephone system to complain to reception also didn't work, the room terraces were really dirty, chairs were dilapidated with cigarette burn holes and bird droppings on them and some people were even finding cockroaches on the top floor suites, there was also constant drilling all day to works on the roof that could be heard from the poolside, so it was not relaxing at all. (Personally, the most important maintenance should have been to address the missing tiles at the far end of the swimming pool and the mineral salts seeping through the ceiling of the spa corridor). These low standards are unfair to guests and consequently, hotel websites are completely misrepresenting the quality of this hotel. I would say that they should close until further notice, as this isn't even 1 star at the moment.

Top class hotel but on a high mount. This is a great, high-quality hotel. The rooms are a decent size and well appointed. The air cond isn’t great but it wasn’t that hot (only 27 degrees) when we were there so not a big deal. The layout of the hotel is nice and the outdoor pool area is lovely. A great pool with a lane for swimming not just floating. Pool food and drinks were both excellent. Be aware that this hotel is slightly to the edge of town overlooking the port from a high mount. This means you will need to either walk down into the town (Las Ramblas is about 15 minutes away) or get a cab. Walking down is quite pleasant, walking back up is slightly tougher!

5 Star Hotel? 1 Star Service It’s pretty I will give it that but that’s about all. The hotel has new owners and a myriad of problems. It started when we opened the door to our room and it was 26.5 degrees Celsius (very hot) inside. The front desk person made a point to telling us how they check each room before guests are put in rooms..The A/C was broken but apparently nobody knew. When I called both the front desk and the operator I got a recorded message that said everyone was busy and to call back later. They weren’t busy. It is a problem with the in house phone system. I went to the front desk. The front desk person said it was a housekeeping problem and he would let them know. Left to his own devices, we would have sweltered all night. I asked him to send a maintenance person. He did and confirmed the A/C was broken. The attitude of all the employees seemed to be they don’t care. So we changed rooms to much smaller room.. The hotel graciously said they would not charge us the differential rate between our old room and our new smaller room. They expressed this as a concession… If you like to charge your electronics while you sleep, this is not the place for you. In our room, you turn off a main switch to turn off all the lights. When you do that, the electrical outlets turn off. It took us awhile to find two outlets that didn’t turn off when the lights went out.. There also little things. There is an electric outlet only on one side of the bed. Something I am not used to. Given the prior problem, it doesn’t matter. I needed a new key while my partner was out. I asked if they could do that without disabling my partner’s key and the front desk said yes. Of course, that didn’t work and my partner returned while I was in the shower. My partner wanted to use a treadmill in the fitness center and found out there was only one available because the other was broken and not repaired.. When I wanted to talk to the manager, the front desk people refused to call her and I had to sit at the front desk until she arrived.. I should note that my trouble is getting me free breakfast.. If you come for the view, great. If you are expecting five star treatment you are likely to be disappointed..What is particularly galling is an attitude that isn’t helpful. You don’t expect that from fine hotels…

Poor hotel with maximum 3 stars Hotel Miramar is old and need restoration in many things. Service is ugly - we asked to make the beds outside near swimming pool and nobody cared, the same with ventilation inside gym and pool which is inside building (they just dont work or there is no ventilation). This is hotel maximum 3 stars and only because of view on the port and the sea. Condition of the walls and furniture are also maximum for 3 stars. The breakfast is with poor choice, coffee is also disgusting. And all that is for 500€/night (totally paid 3500€ even for this price u will must pay for parking extra). Ah yeah, I ordered boquet of flowers to the hotel and asked delivery company to say that they bring the flowers to the room, but nobody brought it - they just stayed on the reception for 2 hours before I came to take it by myself.

Great room, but not a 5 star customer experience. Stayed in Miramar for an on-site event for 2 nights. I was given a great room at the corner of the property with spectacular views and a big terrace. The room itself was also spotless. It was of a huge size with all the 5-star attributes. They even had a separate en-suite room for wardrobe, minibar and ironing. The bed was also very comfy. It was an absolute gem, but it must be expensive for regular stays. What I found not up to standards was customer service. Very hectic front desk and slightly arrogant in treatment. They told me that they would bring my luggage up, and it took an hour and a reminder phone call to get this moving. For this level of hotel, this is absolutely unacceptable, so knocking a couple of stars off for that.