The Charter at Beaver Creek

Overpriced - under quality The Location is great but the rooms and service area really a disaster. For a very expensive room is unacceptable that it has no air conditioning and worst the answer of their front des, that they call concierge: first night, we have no one on service to fix it, next morning: no single construction in Colorado has air conditioning. Not a single day my room was cleaned, It is a very overpriced place. there is no restaurant available after 10 or in the breakfast time, they had a guy selling breakfast burritos, 10 times more expensive than in a 7 eleven and with half of the quality.

Off-Season Nightmare from a Hotel That Just Doesn't Care! This was one of the worst hotel stays I have encountered. My wife and I stayed at this hotel through a family member booking. As it was off-season, the hotel seemed like it should have ample rooms available. Upon getting in our room, the TV would not connect to anything (kept buffering). There were two separate TV remotes with no instructions on which to use to properly connect to TV. I am pretty tech-savvy and tried everything to connect. I go to call the front desk for help and the phone was dead! Had to call hotel via my cellphone and after waiting sometime for someone to answer, which no one ever did, had to walk down to the desk to report issue and a maintenance worker showed up a short time later. At 7:30am the next morning, construction workers were grinding and drilling the concrete floor in the room next to ours making a teeth-chattering racket. (Why would you assign a room next to construction in a hotel with room availability!). Person at front desk shrugged and said they were working on floor to repair a loose wall! Went down to have breakfast in restaurant and it was closed due to off season. Complimentary coffee in lobby was either missing or empty half the time. Only thing available was a terrible breakfast sandwich under a heat lamp and orange juice which cost $37 for two people. Mattress was hard as a rock. The next day, we went to the room to take a nap at 3PM before an evening party that night and this time, construction workers were making a racket working on the roof above our room (are they doing this on purpose?) :- ( They did halt them after we called the front desk. Icing on the cake came yesterday when we got a late bill for $120 for three days parking! The management of this hotel should be ashamed of themselves!!!

Solo Ski Trip Went for a ski trip. Venue had convenient shuttle for the short trip to the mountain or village. Beaver Creek village also has a shuttle that you can summon by app. My condo was clean and spacious. Daily room service for trash collection and clean towels. Ski rental onsite. Most of the staff was very friendly and helpful. I would stay here again.

Front desk lacking. The front desk waited until two bus loads of groups had all been placed into their units, instead of getting my unit ready by housekeeping even though I had arrived an hour earlier. I waited for two hours in their lobby. The best practice would have been to have housekeeping finish preparing my unit before the desk was slammed by the busses, that they knew were coming. I cannot recommend The Charter. There seems to be a lack of common sense at their front desk.

Nice condo complex within walking distance to the slopes My wife, son, and I stayed at the Charter for 5 nights in December 2023. We stayed in a 1-bedroom condo in building C. The condo appeared to be newly renovated and was in great shape. The pictures we saw of the unit online turned out to be accurate. The unit was clean and had everything we could have needed for our stay. While some units may not be as up-to-date, we really enjoyed our stay. For a family of three, having all the space and amenities that the Charter offered was much better (for us) than a standard hotel room. The walk to the resort (Centennial Express lift area) is about 10 minutes. Very easy without equipment. A little tougher with ski equipment. We were very glad that the resort offered ski concierge services so we didn't have to carry our equipment each day. We didn't use everything the Charter had to offer, but everything we saw looked very nice. The spa and pool are great. We used the hot tubs and pools most evenings. They were clear and well-stocked. Perfect for after skiing. We did not use the restaurant. I do wish there was a small store on site (or closer) to purchase drinks, snacks, etc. I would recommend stopping on the way in and picking everything you need up beforehand. We did have a great kitchen with plenty of room. Our unit had a fireplace and fire wood was brought to the room (at a price) whenever we asked. Overall, I would absolutely stay at the Charter again when going to Beaver Creek.