Hotel Marina Riviera

Well appointed cabins in an ideal location! Stayed in a cabin and it was so quaint but also well appointed. Appreciated the detailed touches like luxury linens and parachute branded towels and complimentary mountain valley spring water. Cute tapestries and wall art. Chic fireplace that was also, fortunately, easy to operate. And the heating was strong! Loved how walkable it was to the Village area. All of this for an incredibly reasonable price. Excellent value for upscale accommodation in Big Bear. Will be back!

Misleading We booked at the property but found out the day of our travel we would actually be placed across the street in a small cabin because the lakeside property was closed.

Pictures don't do it just- so comfy! I loved staying here. I didn't want to leave. The weather wasn't great (rainy and cold) but being able to cuddle in a nice bed with a fireplace was so comforting. The staff was so accommodating and kind. I needed a microwave and they provided one right away (available by request, when not in use by other rooms.) The villages are across the street so we were able to go get food and lounge when we wanted. A great stay. Comfy bed, roomy shower, spacious room. Big screen TV. Trip typeVacation · Couple Rooms5.0Service5.0Location5.0 Hotel highlightsLuxury · Great view · Romantic · Quiet · Great value RoomsRooms are very clean. I love the fire place and view. They even got me a microwave Nearby activitiesThe village is right across the street. It was a perfect location for everything. SafetyI felt very safe.all room face the lake so no one is looking into your room. WalkabilityThe village is right across the street. I had the best hot chocolate. Had the best wings at the social. Noteworthy detailsThe room is spacious and luxurious. The pictures don't do it justice!

Best location Our favorite place is now even better; remodeled and redecorated. We had spacious king room on parking level with private balcony overlooking the lake. Comfortable bed and good bedside tables and lights, plenty of shelving, comfortable chair and light for reading. Could have used more hangers in closet. Little table with chairs for breakfast would have been nice. Good counter space and shower head in bath. Could have used more towel bars. Glass partition in shower doesn't extend far enough across opening and water got all over the floor.

A wonderful room, but an even better experience with kindness and consideration We were visiting Big Bear Lake in the San Bernardino mountains and intended to explore the area the next day. We booked a room at the Marina Riviera right on the Lake and reached the hotel at about 3:15 p.m. Checking in was easy. The room was comfortable, with a nice view of the lake from the balcony. Unfortunately, our rental car had developed a problem just as we reached the hotel parking lot. A lot of time was spent seeking help. Finally, the rental car company said they would give us a replacement vehicle, but only at their nearest counter at the Ontario International Airport some 60 miles away. It was already dark, so we decided to give up the Marina Riviera room and seek a hotel near the car rental location. While we were thinking about the forfeited rent and the missed opportunity to tour the Big Bear Lake area, we ran into Ana Arriaga, the hotel receptionist. As we told her our story, we mentioned that the room rent had already been paid, but we would not stay the night there. Immediately, Ana not only understood our situation and empathized with us, but also volunteered to talk to the Manager, Raymond Landa. Within minutes, Raymond authorized Ana to refund our rent. She told us the news and credited our credit card with the full rental amount right away. So, while we did not get to use a well-furnished room lakeside all night, we appreciated the kindness and courtesy of Ana and Raymond. On the next trip to the Bear Lake area, we will stay at the Marina Riviera and recommend it to our friends wanting to visit the region.