Cambridge Hotel and Conference Centre

Scam Scam Booked hotel on their website for $117 per night for 2 nights. including tax and fees. When got confirmation by email, they took $421.05 off credit card in U.S. dollars. When I called they said they could not help me as it was booked through expedia which turned out to be reservations .com. Keep in mind I clicked on available rooms off their website. I immediately cancelled room and tried to get money returned. However I was told it would take 7 business days. I then called the hotel directly to explain my concerns and to let them know what their representatives are doing, but it was more like sorry about your luck. Now lets be frank. If a company is doing your bookings, then they represent YOU!!. Was very looking forward to stay, but will end up home very disappointed as this $400 was enough to break my holiday.

Not comfy While I was really happy with the price and the location, the room itself left a lot to be desired. I was in a double bed room and both beds were not comfortable. One made noises, so I slept in the second bed. The second bed felt as if there was a dip on one side. The air conditioner was very loud and turned on and off all night. The breakfast was really good and the service was great. I just wish the accommodations were as nice.

SCAM!!! BEWARE… When you checking in to this Hotel, he will COPY and PASTE you information to booked it to a different time. It happened to us. We got the Credit Card bill the hotel charged us for one night for no show, we dispute with the credit card company no success, we have to paid one night, we did not made the reservation, I would of knows if I did, we lived out of the country..Weill never stay at this HOTEL again… looks for different HOTEL so you don’t get SCAM from this Hotel..

Mediocre at best Check in was okay. The room we had was not renovated so dated, wall paper peeling a bit but it was clean so no big deal. We were in a group and requested our group be on the same floor and same area to not disturb guests. This did not happen. We then requested to pay for one of their conference rooms they boast about. Denied for no reason. We made 4 attempts for our group to socialize AWAY from other guests and we were met with security telling us one thing and a Manager telling us another. After being willing to pay for a room it was utterly ridiculous we were told to all gather in one guest room. The breakfast is good and the wait staff in the morning are great. Beware the evening staff. My daughter asked for ice cream and came back to our table almost in tears because the woman was so rude to her. Our table was told we could sit until 11pm by the bartender to finish up. After spending $600 or more as a group and not knowing they closed at a ridiculously early hour. The same waitress decided to scream at us and accused us of lying. It was amazing to try so damn hard to be considerate of other guests in a hotel that did nothing to accommodate that. This is a hotel that is supposed to cater to groups. Anyone else booking here as a group, be very specific on your requests. The food in the restaurant is good, great even, but get room service over the rude and condescending wait staff that thinks it's okay to treat a 12 year old horribly for asking about ice cream. Ensure you get room numbers and that your group will actually be together and insist on a conference room to socialize or you will be harassed.

Disappointing Stay - No wifi. Check in was average, not welcoming. Check out no better. Disappointing stay. They couldn’t get the internet/wifi operational for the 18 hours I was there on Dec 1 to 2. It still wasn’t available when I left. Also only analog tv?? Poor, Grainy reception and no guide or instructions. I was told that’s all they have, but the lobby TV was obviously digital. Several trips to the front desk to discuss wifi was futile. No apologies, just excuses. Wifi and TV is included in room price, but no apology or compensation offered for lack of same, not even a breakfast voucher. Complete lack of customer service. At check out, One of the “managers?” in the office next to the front desk couldn’t even get off his chair and come to the desk to talk, but did so rudely out of sight from his office. I will not be returning to this hotel. Plenty of others to choose from.