Harborside at Charleston Harbor Resort and Marina

Worst Top Rated Hotel Experience This was frankly one of the worst hotel experiences for an allegedly top rated hotel. I have never written a review, but my experience was so unforgettably bad I figured there was a first for everything! To start with, the hotel check in staff knew little to nothing about Charleston or its surrounding areas so were unable to provide any recommendations. Information in the lobby was limited to a paltry pamphlet about zip lining! The room lacked any internet connection and it took two engineers an hour late at night to figure out how to set up an extender to get it working. The bathroom lacked water pressure, so again engineering had to be called. The curtains were stained and had parts missing and the room was engineered with a master switch that made no sense and were were not alerted on check in. The Tiki Bar had some of the most "ho hum" unfriendly bar tenders and basic food orders took nearly 40 minutes to arrive. The fitness center desperately needs an update and wasn't stocked with any cleaning supplies so everyone who sweat on the equipment just left it there to dry! The location was average and required driving to and from Charleston - but that's not the hotel's fault. On the plus side, having a pool, particularly one as nice as the one at the Beach Club was a real premium that close to Charleston as I suspect most of the top rated hotels in Historic Charleston did not have such a luxury. Considering the heat and humidity in the area during July/August the pool was a wonderful treat. The only downside is the bartenders did not seem to have any issues overindulging some bar flies.

One night family stay I visited one night this week with my kids after enjoying this hotel 5 years ago with my husband. I wanted my kids to enjoy the wonderful experience we had on our first trip. Honestly, it was an expensive mistake. We woke up to the pools being closed as the storm prep was beginning. No one let us know in advance and there was no mercy shown at check-out. The hotel room was average and the bathroom door was difficult to close. The perks to the hotel: location, view, pool and free coffee and ice cream. However, for such an expensive one night stay, I was so discouraged, and I will never return. I do not recommend this hotel when there are many other great hotels nearby.

Girls Trip The location of the resort was nice, not too far from the airport (about 25 minutes) and close to restaurants and shopping. The resort offers a shuttle that runs to downtown so that was convenient and our drivers gave a nice history of Charleston during the drive. The hotel itself was clean but not as grand as we expected (not like the photos). Our room may have just been an "older room". The AC was so loud and made a loud banging noise every time it kicked on and that kept waking us up all night so we didn't really feel rested... which is what our girls trip was for. So that was disappointing. But overall the resort was clean and the staff was friendly. The pools were nice and the view from our balcony was beautiful.

Great location and amenities Great location close to Patriots Point, downtown Charleston and Mount Pleasant. Wonderful amenities such as pools, tiki bars, gift shop, shuttle, etc. Harbourside rooms are small and could use a refresh for the cost.

Great resort Excellent resort considering the location, amenities, and price. Staff was kind and friendly. Close to the Battery and Shem Creek.