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United States
North Carolina
Charlotte
Yorkmont

Embassy Suites Hotel Charlotte

Charlotte, North Carolina United States of America

Embassy Suites Hotel Charlotte
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Property Location
Located in Charlotte, Embassy Suites Hotel Charlotte is within a 10-minute drive of Charlotte Convention Center and Bank of America Stadium. This hotel is 4.3 mi (7 km) from NASCAR Hall of Fame and 4.6 mi (7.5 km) from Spectrum Center.

Rooms
Make yourself at home in one of the 274 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters, and all rooms are furnished with double sofa beds. Satellite programming and MP3 docking stations are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features wireless internet access (surcharge), wedding services, and a television in a common area. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.

Dining
Enjoy American cuisine at E'terie Grill & Lounge, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:00 AM.

Business, Other Amenities
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Charlotte? This hotel has 13003 square feet (1208 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Need to know info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
918chelseao
|1 review
Poor customer service and dirty rooms On oct 11 we booked the presidential Suite for $1500.00 we drove 6 half hours with a 3 year old .as soon as we got in hotel room the light switch didn't work had to use my phone flash light to find a light in room.that would work . As soon as you turn on the light for the hotel room the room wasn't even cleaned and had hair all over the bathroom and beds and even floors also blood on the bathroom floor and the funiture was falling apart and had multiple stains and even white stains . You couldn't even take a shower the fixtures were falling off the shower wall. The room smelled like mold and cigarettes . We went to the front desk to be told they don't check the rooms and barely go into the presidential Suites. We got called a lier so we showed the pictures to the front desk we were told by the front desk they would give us a full refund . We got no sleep . They refused us a clean room or to make accommodation to another hilton . On top of that next morning we spoke to the overnight manger who didn't care said I'll give you $150.00 off your stay and 10,000 points because he can't do anything else as I have a open hilton case against the hotel for my stay . Still have not received a call from.the general manger or regional manger at this hotel or a full refund . I'm back and forth with hilton honors this is unacceptable as a previous diamond member and long time hilton honors member to be treated as poorly by the hotel and by hilton . I requested a full refund due to the filthy room and neglect and health and safety of my family .
seniquam2024
|1 review
Excellent facility and professional staff I stayed at the Embassy Suites this past weekend for a conference and all of the staff were pleasant and professional. The facility is beautiful and well maintained…. I must give a special shout out and thanks to Jada who Works the front desk with elegance, grace & compassion. She went above and beyond not just for me but o witnessed her being just as courteous and professional with another guest. She made our experience that much better. ⭐️⭐️⭐️⭐️⭐️ for Jada.
646sierrar
|1 review
Awful experience This hotel was absolutely awful. Every hotel employee we spoke with, whether it be on the phone or in person, was very rude, unprofessional, and inhospitable. The first time we called we let them know we would be arriving late after driving through 6 states to get there for a wedding. The lady who answered the phone didn’t give a warm greeting or even tell us her name (none of them did or wore name tags) she very abruptly told us “better get here before 1” to which my boyfriend responded excuse me? And she said it again very rudely. Second time we called, they kept us on hold for about 30 minutes, after asking us to let them know when we were approximately 30 minutes away. We sat on hold until we walked through the door and just hung up anyway. We asked for extra towels about half way though our trip and the front desk lady only said room? Nothing before nothing after. After leaving (a day early) my boyfriend has a $200 charge for a restaurant/bar we never even sat at, let alone ordered at. Since we left my boyfriend has called at least twice a day looking for a front desk/ general manager, been told to hold, placed on hold for 20 minutes or longer, then either hung up on, or told no manager is there that day. We definitely will not be back to this location. Every aspect was terrible.
F5819LJmonicag
|1 review
Great stay during Hurricane aftermath Came here from Asheville after hurricane. Nice hotel with large clean rooms and staff is fantastic. Everyone at front desk welcoming and smiles. Chevonn, Daniel, Nicole and many others great when you need a lift. We recommend this hotel for many positive traits.
stevengU6341XK
|1 review
Stay after Hurricane Helene We have been here since Sept.29,2024 as we cleared from Asheville, NC due to Helene. The staff here is wonderful. Individuals such as Chevon and Nicole and all front desk and housekeeping are great! We’re Hilton Diamond members (30 years) and have travelled a bit and this is best service we’ve received ever. Rooms are large, clean , have fridge and microwaves, and close to everything within a short drive.

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