Holiday Inn Philadelphia-Cherry Hill by IHG

Great stay but with a caveat Very clean and comfortable room and amenities. However, the front desk staff doesn’t seem to be very knowledgeable and weren’t able to answer some simple, basic questions we had. We were also sad that the QR code for tipping didn’t work. We didn’t have cash on us and felt really sorry we couldn’t leave a tip for housekeeping. When we asked the front desk for another way to tip, they were not able to provide us with an option.

Good! While this hotel is not in the best area, the staff was very nice and super helpful. We did not realize you needed a key to operate the elevators, and they helped us navigate through this process. The gentleman who works in the restaurant while we were there for breakfast was kind and very conversational. Overall, a good stay.

Terrible -- check your rooms and invoices carefully Awful stay here - a lot of screw ups, with little resolution. I have attended conventions in the Cherry Hill area for the past few years, and have typically stayed a little further away in the next towns over, such as Mount Laurel or Voorhis. I decided to stay here this time, as the hotel was about 1 mile down the road from the convention, and on the same road. We had to change hotel rooms 3 times. First, the roof was leaking onto the bed. The next room they gave us smelled like pot -- we informed the front desk so that they knew it wasn't us, and to avoid being charged any fees. The front desk said they thought that room had smelled like pot, and gave us another room, upon request (they said they charged the guests before us, and wouldn't charge us, but we felt it was best to have a new room to make sure we wouldn't be charged). The third room was fine -- although we felt we had to diligently confirm it was fine before settling. Of course, I realize that things happen, but having to change rooms three times is very frustrating, and a bit unreasonable. Upon check-out, I noticed that my invoice was over $100 more than what I anticipated. I anticipated paying $389, after taxes and fees, and the security deposit refunded. The invoice upon check out was $515. The rate changed from the rate I had booked in March ($170) to the existing rate of the room for that night ($222), as if the room change was booked under a new reservation made that day. I mentioned this upon check out to the front desk. They said my rate was $222, and when I explained my reservation was made back in March, I had to prove my rate was $170 -- as they were now unable to access my earlier reservation (and the link expired in my check-in email). Thankfully, I had my booking confirmation email still saved and easily accessible. Although the front desk manually adjusted the invoice, I see I have a pending charge on my credit card for nearly $600, which is the higher rate + the security deposit. I called the front desk again, and they claim the charged amount will be the lower rate -- however, I'll have to watch it carefully. We hardly received any apologies for the inconveniences or overcharges. Overall, a stressful stay. From now on, when attending the Cherry Hill area, I'll stay in the neighboring towns and drive an extra 30 minutes than come back here.

Very good experience Stayed here for the horror convention down the road. The rooms were very clean and modern . Hotel staff very friendly and accommodating. Restaurant and bar in the hotel extra convenient and lots of parking. I have stayed at plenty of holiday inns but this particular one was an exceptional experience all around.

Excellent front desk staff Crystal, who works at the front desk, has been a phenomenal help to us on our trip planning. She is truly dedicated to her job in customer service and she makes things happen. We have been very grateful to have her assistance as we adjusted our reservations.