Best Western Grant Park Hotel

Horrible Experience. Bad Service Attitude I arrived a bit early. They didn't allow me to check in early, although it was confirmed the previous guest had left. I asked a kind favor to prioritize cleaning my room first but it was not entertained. I asked to switch to another room that is ready and has been cleaned but my request was rejected. No effort was made whatsoever to help guests except the easy response of saying a sharp "NO" with a stuck-up face. Finally passed the check-in time, 3 pm, but my room was still not ready. I told them straight back, "Before 3 pm you were strict with your check-in timing policy, now after 3 pm, I am being strict regarding my rights". The staff at the counter, Samantha was rude to me from the beginning. I requested to speak to the manager, but she rejected my request saying the Front Desk Manager, Damazo refused to see me. Then I made a call and sent an email to the General Manager, Octavio but I was ignored. The overall service at the hotel was really bad. They covered up for each other so that any report a customer made would not reach the top management of Best Western. Very unprofessional. Bad customer service. I would recommend this hotel at all. Just horrible,

Good but could be better The employees were amazing (friendly, accommodating, knowledgeable about the city). The hotel room were clean and neat and serviced daily. The hotel is in walking distance to essential stores (Target, Staples, Supermarket) and also close to downtown attractions. Was def a better values than the host hotel where I was attending a conference. The general appearance could use some TLC. Hallway carpets were visibly worn and ripped and pictures hanging off the walls.

Convenient location This Hotel is very convenient as it is within walking distance to museums and other venues. It is however, quite outdated and attempts have been made to update it. The elevators are tiny as are the rooms. I have stayed in other hotels that were much more comfortable and paid less.

Great location, decent price We had an updated room on the ninth floor. (The halls still need new carpeting.) Everything was clean and beds were very comfy. The hotel location was great. We walked to the field museum and the aquarium and planetarium were also close by. There was even a Giordano‘s pizza within a few blocks. If you are in good shape, you can walk up to Navy Pier and the Amtrak station is only a bout a 30 minute walk. The only thing lacking was a TV Guide so one could choose some shows to watch after a long day of walking and museum visits.

Great hotel within walking distance to public transportation I stayed in this hotel for five nights, and I do not have any complaints. As a solo, female traveler, I felt safe in the hotel and around the area. Great staff and very welcoming housekeeping. Mrs. Brígida, which was in charge in 9th floor was amazing and always with a smile in her face. She made sure to greet me in the morning when I happened to stumble upon her when l was leaving for the day. Also great location to walk to different places and really close to different types of public transportation.