Carlton Inn Midway

Don’t do it! Room wasn’t clean, beds were dirty not comfortable, ac unit was incredibly loud. They advertise quick transport to and from the airport. The way to the airport was fine. When we got back we waited 50 minutes for our driver to arrive. We called several times and were told they had sent the driver to the grocery store and he would be 20 minutes. I called again after 35 minutes and was told he’d be there in 5 minutes. I called 15 minutes later and was told by she would call the driver, get an eta and call me back. The driver arrived after a 50 minute wait. We got back to the hotel and the front desk lady calls me and tells me she just spoke with the driver and he is close. She obviously never called him since we had been with him for 10 minutes. We will never be back and will encourage our friends and family not to take their business here.

Carlton Inn is Terrible! I wish i had read these reviews instead of the ones off of Orbitz. What a horrid property! Staff was unfriendly and unhelpful. The photos you see online are not representative of the truth. There is no parking except next door in a lot next to barbed wired business. When I opened the door the stench of staleness, deodorizer and cigarette smoke hit me. The carpet is frayed and stained, lighting dim at best, and the smoke detector is falling off of the ceiling. Furnishing are worn, except the lamp shades, those were just crumpled. The sink had obviously been pulled from the wall at some point, there were cracked and broken floor tiles, mold in the tub and the faucet was not attached to the sink. People stood outside and smoked which got sucked into my air conditioning. I slept in my clothes for fear of bed bugs but couldn't get any rest due to the constant police sirens. I checked out a day early and have been fighting ever since to get a refund. Orbitz has been trying to reach the property as well and they are refusing to respond. I did not feel safe and would never recommend this place, no matter how cheap it is!!

NIGHTMARE AT CARLTON INN MIDWAY If I could give a ZERO I would. This was the worst MOTEL ( not even a hotel) that I have ever seen!!! I paid for this room online, including cancellation insurance as we arrived in Chicago. I called the hotel for a shuttle to be told that the shuttle was out of order but that a driver would pick us up in a car. First of all when I called the " hotel", no one answered, after which I received a call from an unknown number. The person on the other end said he was calling from Carlton Inn Midway on his personal cell phone because the phones were not working. I should have taken this as a VERY BAD sign, but as we had arrived very late and it was snowing I felt that I could overlook this and took a chance. We arrived at the hotel and as soon as we entered the lobby, the smell was so horrific, a combination of filth, cigarettes and pine sol. We were given a key and walked into the room we were assigned. I had asked for a first story room since my sister had a broken foot and was having trouble walking with her orthopedic boot. We had to walk up several steps in the pouring snow to walk into a most disgusting room. The carpet was dirty and soaking wet, the room reeked of cigarettes and there was a cigarette burn on the single dirty brown blanket on the bed, I couldn't even find a clean place to sit to call the front office, We were taken to a second room, which was flooded. The room was no cleaner than the first and smelled terrible so we went back to the front desk, No one offered to help us with our luggage and when I asked for a refund, I was told that since I had pre-paid I would have to get hold of EXPEDIA to get my money back, I explained that I had purchased insurance and was told there was nothing they could do, So we had a seat in the lobby to make some calls to another hotel, since it was wet and snowing outside, plus no where to sit outside. We were told to hurry because we were not allowed to sit there since we were not staying!! I was extremely upset and shocked at how we were being treated. I submitted a dispute with my credit card company for the cost of room and was denied by EXPEDIA because they said there were no cancellations allowed, eventhough i paid for cancellation insurance online when i reserved the room. My advice is PLEASE DO NOT EVER STAY HERE!! These people are RUDE and have no consideration for anyone. They will STEAL YOUR MONEY, AS WELL AS EXPEDIA! I am so dissapointed in this entire experience!! Just BEWARE!!!

Bad experience, bad location, check out other alternatives. The location of the Carlton Inn is convenient if you need to connect to Midway International Airport, as it is one Metro station away. That station, Pulaski on the Orange Line, is about 0.3 miles away. The location is not suitable if the idea is to go to downtown Chicago (45 minutes) or to O'Hare International Airport (the most important one) at one and a half hour. The hotel is a classic motel, with cars parked around the buildings. We stayed for 5 nights in a traditional room, with a King bed, a small refrigerator, air conditioning, a table with a chair, flat TV and a microwave. The bathroom was very small, just enough. The rate includes a simple but adequate breakfast. Coffee, tea, juice, bread, some pastry items. There is a place with tables for this, attended by a very dedicated and friendly person. In addition to the bad location, it is relevant to mention the poor service we received, and this is objective (with the exception of the breakfast person and some at the front desk). We were supposed to have daily cleaning service. On the first day when we returned, no one had entered to do anything. When we complained to the manager, he told us that we should notify when we left so they could clean, change towels, and make the bed. We did as requested every subsequent day. We returned at night and the same thing, with the aggravating factor that we had left the towels on the floor for replacement, so we had no towels to take a bath. In summary, out of the 5 nights we stayed, they only provided the service once. A disaster. I would look at other more suitable alternatives to stay in Chicago.

Don’t go here! This was a ParkSleepFly deal. The parking lot was in no way secure. Pictures provided were of fenced parking. There was only one side of fence. Bathroom had mold. Smoke detector was hanging by wires. Cockroaches on dresser when we got up in the morning. We arrived too late at night to get anyplace else.