Holiday Inn Express Hotel & Suites Chicago-Midway Airport, an IHG Hotel

Overnight stay for morning flight Comfortable,clean and convenient to the airport for those early morning flights. This is your average IHG,fairly consistent with their company standards. Security and gated parking a plus,it will cost you $24 a night. Plenty of food in the area to choose from. If you are a light sleeper beware you will hear the planes taking off and landing until late at night and then very early. I would stay at this location again when flying in/out of Chicago.

Near Midway Visited this hotel while in the Chicago area for work. The hotel is located very close to Midway Airport. It is also located in an area of other hotels that all share the same parking lot. The hotel was very nice and comfortable. Very close to Giordano's, for delicious Chicago pizza. The breakfast was good every morning but didn't always open on time. Just one thing is that if you have a vehicle, you need to pay a parking fee of $24 every night.

Too loud for us Like most guests, we stayed for a night before our flight leaving in the morning from midway airport. We chose here for the convenience of the airport shuttle, and from reviews saying the airport noise wasn’t an issue. I didn’t find that to be the case, as the planes were VERY loud. Not sure if it makes a difference, but our room was facing the airport, and was for a hearing impaired. Hotel can’t help that, but another issue was the AC unit. It had exposed wires sticking out of it. and when it turned on, there was an electrical burning smell. I just turned it off and didn’t use it for the duration of our stay. Otherwise the room was clean, beds were comfortable and the staff was friendly.

Convenient Stay Near Midway Airport As we searched for a hotel near Midway airport, our search criteria were: 1. Close to Midway airport 2. Clean and Comfortable 3. Free Breakfast 4. Airport Shuttle 5. Reasonable pricing. The Holiday In Express provided all of these, so we were very happy with out stay. The only shortcoming was the lack of ceiling fan in the bathroom, which is almost a must for me. The mirror was completely steamed up after showering. Other than that, everything was very good. Clean, comfortable beds. Great breakfast with plenty of options, including a pancake machine--such fun! The shower included dispensers of Dove-branded body wash, shampoo, and conditioner. The airport shuttle is frequent and efficient, serving all the hotels in the south-of-the-airport cluster. There are many restaurant options nearby, including a few within walking distance. We would be glad to stay here again.

Rude Staff Professionalism and friendliness of front desk staff varies greatly. I booked a 2-Queen-Beds room for my teenage son and me. The shower faucet handle was broken. The night shift frontdesk lady offered to put us in different room but it had to be a Queen Suite with sofa bed because nothing else was available. We were told maintenance would repair the shower in our original roomnin the morning and it that it would be held for us so we can move back into it the next day. Unfortunately, when we showed up next day another nice front desk employee told us the room had been sold and she had no other 2-beds room available. Seeing that we were very disappointed and frustrated, she offered to cancel the chanrge for our first night. The next day we inspected our receipt to make sure charges for that first night were cancelled and noticed about $45 in parking fees and taxes when the employee that checked us in clearly said there would be no charge for guests as she handed me the permit I was supposed to put on the dashboard so our car wouldn’t get towed away for parking illegally. The frontdesk clerk quickly became confrontational when I told her those parking charges where unexpected. Her manager then agreed to reimburse these charges, but the clerk then decided she would only refund one of the two days of parking because I had already been given another refund for one night of room charges. I calmy explained the reason for the reversal of room charges but she became more confrontational. I asked to speak with somekne else. The manager stepped out of her office, instructed the clerk to refund all parking charges, and proceeded to angrily advise me to choose another location for my next stay if I had an issue with paying for parking. Ultimately, I do not have a problem paying for parking; but I do care about getting the product (a 2-beds room for 2 nights) this hotel agreed to sell me, and having to make up for the fact that the staff had poor communication among themselves, and follow-through on the commitments that were made (2-beds room would be held for us), and bad training on what guests should expect to be charges for (parking).