Best Western Clermont

Front Desk Worker Lydia Was Exceptional Lydia at the Front Desk was excellent. She took the hotel up several notches. A loud group prevented me from getting to sleep after my late-night arrival called the front desk, and she made the problem go away quickly. Second, I needed a hair tie that following morning and asked if there was a rubber band in the front office I could have. She said no rubber band, but quickly, generously pulled the hair scrunchie from her hair, noting she had more at home, so I should have hers. So kind and selfless. The place was clean and easy to get to for a quick overnight sleep.

Cleanliness exceeded expectations. Great prices. Great price for last minute accommodation. Tried other places in area and BW clermont took great care of us last minute 2am.

Average motel in a convenient location I'm not sure how we missed it when looking for a place to stay, but all of the rooms in this two story place have doors that open directly to the parking lot, which is more motel than hotel. Not a bad thing, but not what we were expecting based on other Best Westerns we have visited. Check-in and Check-out were okay. The front desk was polite, but not especially welcoming or friendly. We had to have our room keys re-keyed twice to get them to work, which was a bit of a pain. (but at least the walk from the room to the front desk was short). The location is good - walking distance to a few restaurants, and close to a major road with any type of shopping or store you might possibly need. Rooms - both smelled VERY strongly of air freshener or cleaner of some type, which I guess is better than any kind of nasty smell, but made us wonder why. The carpets and furniture were absolutely filthy - a lot of stains and visible crumbs which should have been vacuumed up. The beds/sheets and the bathrooms were clean and comfortable. The towels looked clean but didn't smell clean (they smelled like they might have been sitting for a long time, so maybe our particular rooms hadn't been used in a while) The AC/Heat unit worked very well, and the curtains made the rooms nicely dark. Breakfast was your average free hot and cold breakfast (not a ton of options, but a little of everything), and they kept it well stocked. Pricing was not a bargain (which I guess is why we expected a little better conditions), but it wasn't too expensive, either. Our stay was overall on the lower end of average. Probably would not opt to stay here again.

Great Place to stay I have stayed here several times in the past 5 years. We have always had a great stay with no issues. I will be staying when we come to visit our sons. Lots of places to eat and good shopping nearby. I wish that I had joined the benefits club sooner to get a free stay. The beds are very comfortable. The showers have plenty of water pressure.

Comfortable Stay We have stayed at this hotel numerous times in the past five years since our daughter moved to the area. The front desk staff is always kind and considerate, and accommodating. Although the outside is somewhat dated, the rooms are clean and comfortable. We often get the family suite and the luxury of two bathrooms is awesome!!