Birch Hill Suites Extended Stay - Blue Ash

Don’t stay here Do not stay here. Place is disgusting. Front office is terrible. Guests that are full time staying there, are coming in while trying to check in hassling other guests and making rude inappropriate comments. Makes you sign things without knowledge of other rooms.

Loving where you live. We are staying there while are house gets remodel love the place. It is very quite. Feels like you own apartment even though it is a hotel. Rooms are big and clean. Has a stove top and range , dishwasher, and cabinets like an apartment would and it is cheapest in town.

Stay Away, Very Dirty We booked this place with the intentions to take a break from a long car ride and relax for a day. We arrived to a drained pool, which was disappointing. The staff was nice at the front desk, but we were quickly horrified when we arrived at our room. There was feces in the toilet. There was pubic hair in the trash and the toilet seat. There was a strong odor in the entire building. There was human hair on all surfaces of the bathroom. The pull out couch had brown stains and was very broken. It couldn’t even hold up the mattress. It had no linens, we had to request them. There was nothing. No shampoo. No bar soap. No conditioner. No lotion. No water cups. Absolutely nothing but furniture. We had been traveling and unable to shower for a couple of days, so we were incredibly disappointed.

Stay away - don’t waste your time, money or energy Do not book here and learn from my experience. This property houses long-term customers and the property’s reservation system is not in synch with the occupancy system at the property or someone isn’t making the updates. I called after check-in time to explain we would be arriving close to 3am and wanted to make sure there was a night auditor or someone available to check us in as we were traveling all night. The front desk associate told me that my reservation was cancelled. I asked how she even knew that because I hadn’t even giver her my name or reservation info. She said, “everyone checking in today has been cancelled. We called you and left a message.” I explained that there must be some mistake as I had no contact from the property via call, text or email and that I had paid for the stay in full three months ago. She said they had no rooms - end of story. If she would have taken any act of responsibility on behalf of her employer, shown any empathy or at least apologized for the error, I would have accepted that. But she was downright rude and actually took a little pleasure in telling me my reservation was cancelled. I then called my third party booking service and they tried to sort it out. They took responsibility and apologized on behalf of this vendor. They said they have never experienced anything like this rude and unprofessional behavior and (non) service. My advice, stay away, keep looking elsewhere. They do not need your business. My question is - if I cancelled less than 24 hours, I would have to pay for 1 night’s stay; or because I paid in full, I’d lose my entire paid in advance amount. What is their penalty for cancelling me AFTER check-in time? They are not held accountable to their customers.

Worst Stay in 55 Years NO soap, NO Shampoo, No Coffee, NO Condiments, No plastic cups, No Breakfast of any type, No maid service, No Linen or towel service, NO FUN!!! • Wall Thermostat did not properly work The archaic heating and cooling unit located under the window on the opposite wall unit. Complete building stunk of different types of cooked food and cigarette smoke.