The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Overpriced and awful This hotel was dated, dark, dreary and the bathroom wasn't very clean. All the dispensers in the shower (shampoo etc) were empty. The elevator broke down and we were on the 9th floor. Staff was unhelpful. Had to carry our luggage down the stairs. No apologies or explanation

Don't stay here if you value sleep or time We stayed here because we wanted to be near the attractions in University Circle. One of two elevators was working and we were on the 11th floor so it would have been more cost and time effective to stay farther out and drive in because traffic was good and attraction parking was convenient. There were overnight disturbances, one of which involved the police being called. No sleep! No microwave or refrigerator in the room. Bathroom was very cramped. Only chair was a desk chair. Terrible, terrible value. The staff at check in was very cordial and helpful. Management is the issue.

FELT LIKE COMING HOME _ OMG!!! The most fabulous time was had by all at the Tudor of arms!!!! Everyone from the front desk to James the shuttle bus captain, to the extremely accommodating young lady in the breakfast area!!!! ESPECIALLY ALEXIS!!! the FABULOUS bartender who took excellent care of us!!! She told us the places to go and things to do in Cleveland….very personable!!! We felt as if we had known her all our lives!! WE WILL DEFINITELY BE BACK!!! THANK YOU _ AGAIN FOR A FANTASTIC STAY!!! Sincerely Jim and Marty from Dalton Georgia!!!

Avoid at all costs! Stayed for 10 days in a suite while accompanying a Cleveland Clinic patient. Still can't believe this is a Hilton. Pros: Location and shuttle service. Cons: Everything else - food, cleanliness, and customer service. 1. When it was available, the breakfast they charge for does not meet the basic standards of a free continental breakfast available in most hotels. We were given free passes for it upon check-in in lieu of parking passes, but it was not open during prime breakfast hours on several days of our stay with no advance notice, explanation, or signage. The one day it was open and we could partake, was our last; the hot food tasted terrible and there was very little selection of grab and go items. 2. This is an old hotel so we didn't have pristine expectations, but this was by far the dirtiest hotel I've ever stayed in. Upon checking in, the extra sheets we pulled out to use on the couch (we didn't want to sit directly on it!) had dried stains on them, there was a layer of dust and crud on the floor and windows, and the room smelled musty. Over our stay of 10 days, housekeeping never swept our floors, changed our bedding, wiped down, or provided new glassware. They only provided new towels and took out the trash. 3. Staff was discourteous, disrespectful, and barely acknowledged us unless they had to. When booking, we were assured several times it would be no problem extending our stay with day-of notice, but, when the time came to extend, the front desk rep told us they had no rooms available (we hated to stay any longer than necessary, but it was the closest option at the cheapest rate). After expressing our shock, he then told us they did have a room available. Then told us he would put us in another room on our current floor - indicating he did, in fact, have multiple rooms available. He told us to pack our things and call down when we were ready to switch rooms, to which we told him it would only take us a few minutes. We rushed to pack (we needed to get to the hospital ASAP) and called down as instructed, but he then told us to hold-tight as housekeeping had not yet arrived so no rooms were yet available - but that we needed to be out of our current room by check-out (...so why did he send us up to our room to pack for a room switch?). After waiting for almost two hours to switch rooms and no progress, we felt so disrespected after this runaround that we checked out. The man wordlessly handed us our receipt - no apology or even a simple thank you for staying. The Holiday Inn on the Cleveland Clinic campus took us in immediately hours before standard check-in and were warm and gracious. The hotel is comparable in price, immaculately clean, and is all-around fantastic. We wish we would have avoided Tudor Arms entirely and stayed here the duration of our stay.

Sleeping in the car would have been better What a complete craphole!! NOT by any means up to Hilton standards. Not just old but located in a horrible neighborhood and smelly rooms that I was scared to touch anything in. Even the remote for the TV didn’t work. The A/C was set at 64 and was so hot I had to sleep without the sheets and sweat all night. Bathroom was ridiculously small with mold in the corners of the shower and hairs in the sink and toilet. Never again will I ever stay in this place again. Reluctantly stayed one night and canceled the second night. This place should be condemned.