WeStay Suites - Covington Mandeville

Horrible This place is disgusting. The staff and management are horrible, the rooms have mold, everything about this hotel is dirty. The staff is unbelievably rude and they will say anything to justify their poor behaviour, especially management.

Stay AWAY!!!! It was the worst experience ever. The pictures on the website make it look clean. We arrived very late around 11pm with two very sleepy kids after a long drive. As soon as we walked the room had the worst smell ever. I started getting nauseous but it was already so late there wasn’t much we could do. We checked the bed for bed bugs as we do at every hotel we go to, just in case and it was clear. Kids could go to sleep. We had to sleep with the windows open because of the smell. The carpets were so dirty, mold in the shower, carpet by the kitchen was torn so thankfully we noticed it before someone got hurt because the metal was sticking out. There was trash under the beds, stains all over the skirt of the beds (which we didn’t see til the morning time), and while my husband was using the bathroom, nasty water dripped on his head! We talked to the front desk and the guy couldn’t move us rooms because no manager was there and I guess no rooms available. We went to get our luggage and came back down because we couldn’t stay there another night. The smell was so potent! We have been emailing the manager since woke up and no response, they had my husband come back next day and still no manager because they don’t work in the weekends but both front desk people put “notes” down. We called today again because still no response and front desk said there were no notes and they had us checking out Sunday even though we turned keys in Saturday. They are ignoring us… I say this because the GM has been commenting on reviews as of June 3 and we have been emailing her since Saturday the 1st. Update- They responded stating that we did not make a request for a room change nor that we filed a complaint. The person working Saturday afternoon June 1st is who stated he had put notes in and had called someone. We turned in our keys that afternoon and booked a different hotel and now they are saying we didn’t check out til the next day. I would suggest to look to their cameras around 5pm. The way it’s being handled it is absolutely ridiculous.

Marijuana filled room To start out, our air conditioner did not work properly. The front desk lady came up and could not fix it. She did try to move us but didn't have another room available. I had to wipe dust off of every surface in the room. The furniture was run down and broken. I sat in the chair and went to the floor. As I was dusting, I found Marijuana behind the tv! I went down. The next morning, and told the girl , she didn't even look up from what she was doing. Then she said I'll let the manager know. She finally said sorry as I was walking out the door. So we seen her the next day and she said I sent housekeeping up there and they cleaned the room. When we got back up there the Marijuana was STILL behind the tv.

So so stay The room had everything we needed but it wasn’t very clean, mold in shower, dirty shower curtain, ants on counter and in sink. Breakfast had eggs, sausage, pancakes, cereal, low on juice. It wasn’t terrible, I’d say fair, but we could keep our doggie.

Bad Experience Do NOT stay here. My room and the hotel were filthy. My room had blood on the comforter, stained/spotted carpets, drapes, and couch, stuff splattered/smeared on the walls, black in the bottom of the tub that I could wipe off with a rag. Enjoy the pics - they were dismissive and said this was just the paint on the walls. Also had trouble getting coffee or someone to answer the phone. Way better options nearby.