Sheraton Dallas Hotel by the Galleria

Massive elevator issues A few good things (decent buffet breakfast with a small club lounge as well, open lobby with good seating, good bar and bar service) but an incredibly broken elevator service. Unfortunately soccer teams were staying there (and a dog convention) and there is no getting around the difficulty in the elevator issue for all those folks. Waiting for a Monday just made it hard. We were happy enough to take the stairs but it sure looked like lots of folks struggled. Many of the reviews about location and noise are spot on as well. Plenty of other good options nearby.

At best 3 Stars. Bring your ear plugs. First impressions always start with the check in experience - ours was miserable. We checked in at 21:00 but that is no excuse for poor service. We didn't really feel welcome, indeed we felt we had interrupted them even though we were the only people checking in. Just what you need after a 10 hour flight in our case. To obtain a breakfast we had booked and paid for a Club Room. We were given the keys and pointed towards the elevator. I just checked to clarify we had a Club Room and she said no. We then had to get out the paperwork to show we had booked a Club Room and then after much consternation we were told we did have Club access but more in a way that we had been offered an upgrade rather than giving us what we had paid for. At best the room can be described as just about OK and if you were on the road side elevation as we were, even on the 14th floor the traffic noise was excessive. A multiway highway with 24 hour constant traffic and sirens. How could you build a hotel so close to the highway without double or secondary glazing? The 1980 style air conditioner in the room even on it's lowest setting was in competition with the highway for noise. The view from the 14th floor could be good if they gave the windows a clean. One night I went to the ice machine on the 14th - it doesn't work. I walked down to the 13th, that didn't work either, fortunately the 15th floor did. Yet again this is another of those hotels where you have to request room servicing and reconfirm every day. Why? Isn't it a hotel? On the positive side there are some lovely staff here. The breakfasts were nice, the Wi-fi was good and our room had a very modern large TV. However, unfortunately the negatives outway the positives on a scale of 5 to 1 and I can't recommend this hotel.

Sheraton Galleria was great Excellent staff and warm and nice people. The hotel is very clean and has wonderful location. close to everything. Breakfast buffet wasn't that great but has everything you like to eat for breakfast. The staff can do anything you ask for to make you happy.

Very nice Some places just do it right. Martavious went above and beyond. He made all the difference. Place was nice and clean and everyone was super friendly. Plus the location doesn't get any better. A Stone's throw from the Galleria. That and the price was right Thank you

OH NO MY WEDDING RING! Had an excellent experience at this hotel even though we booked by mistake instead of downtown Sheraton. From the gate we we’re greeted by two lovely ladies Roshandra & Laure which was in the upmost professional matter as we were early for checkin an yet they were able to get us in an early check in as soon as a room was available, a big party checked out early we were accommodated promptly as room was available THANK YOU! ladies you definitely went above and beyond on another note my wife an I were in Texas for business she forgot her wedding ring in the bathroom sink we did notice till we got to business meeting an yet when we returned the room was clean an her ring still there when we got back so definitely want to praise this hotel for there high standards an integrity , comes to show the value of employees they have highly recommend this hotel if in Texas !