The Brown Palace Hotel and Spa, Autograph Collection

NICE HOTEL Nice hotel in downtown Denver with a history. PROS: Quick check in, clean hotel, charming atmospher. History of ghosts - did not feel it or see one, good stories online though. Bellboys were very helpful. Location is in the middle of downtown. CONS: Very dated furniture and bedding, could use a revamp. Front desk team is hit or miss - the check in clerk nice and polite during the check in process, however was rude/snoby when asked about the tea. I was told need reservation as it books out, however when I asked the lady manning the desk at the tea, she said they had open tables and could seat us right away, we decided not to go. Shower did not have hot water or high water pressure- so we showered in the cold. Got drinks at the tavern, it was ok. Overall, a good hotel to stay in once, I would probably go to one of the more updated hotels with better shower and more updated surroundings. This is supposed to be a luxury hotel, it did not have that feel unless you like a snobby receptionist.

High Tea at the Brown Palace- TOO NOISY Though the tea was lovely and the little tasties were oh so British, the experience was less than desirable. A Vacuum Cleaner ran for 45 minutes while we were there. It was so loud, that we couldn't think, much less converse and enjoy the harp or piano music. None of the staff approached us to explain the noise! It was a huge disappointment!

MUST READ BEFORE BOOKING I had an unpleasant stay at the Brown Palace. Some things I understand were out of the hotels control, but a majority of the issues were directly with staff and the way everything was handled. I used to work with Marriott at several different hotels, so I have experience in the industry, and I would like to express my dissatisfaction with my stay at your hotel. My concerns are as follows - The system was down when we arrived, and had to wait in a long line to check in. I understand that this is not directly the hotel's fault. I have been in the same situation myself, but the front desk employees all seemed to be overworked, frazzled, and unprepared. Once the system came back up and we got to check in, the process seemed to be very rushed. We were made to feel as though we were a burden, and needed to get out of the way for the other guests. Again, I understand and I can relate, but I would have handled the situation with more care and patience, and that is what I expected at the very least from such a "high-end" hotel. - We walked into our room to an unplugged coffee machine and phone. We needed to call down for a small request, so we called the hotel's main line through our cell phone. We were directed to the reservations line after multiple prompts, and ended up needing to call back on our cell phone again to reach the desk. This was a lengthy process. - We went down to the lobby for Atrium cocktails around 5:30pm. We did not see any open tables, so we went to the desk to ask. We were told that we could sit anywhere, but noticed that each table had a "reserved" sign on it. We went back to the desk to ask for help. We were then told that we had to have made a reservation, scoffed at, and told this event is sold out for another 6 months. We were not aware that we needed a reservation, and we were not treated well by the front desk when asking about the atrium cocktails. - We decided to try and get dinner at the Tavern. We were directed to OpenTable and there were no reservations left for the night. Overall, we did not get to enjoy any aspect of the hotel outside of our room, as we could not do anything without a reservation. As a guest of the hotel, I believe that we should be able to enjoy the amenities without such a hassle or a reservation 6 months in advance. I felt as though we completely missed out on the experience of the hotel, and what drew us to booking with you. - Our TV was not working, we could not reach any channels, we were stuck on a "no signal" screen. We called down to request maintenance, but after roughly 30-45 minutes with no sign of help, we decided to call down and cancel the request, as we didn't know how much longer it would take and were heading to bed soon. - At around midnight, we were startled out of bed by a woman screaming and a few very loud shrieks. We went out to see what was wrong. We heard the woman on the floor below, and went down to help and see what we could do. We were told harshly to return to our room immediately. We still don't know what happened. I understand that this situation was out of the hotel's control, but we were not very happy with how it was handled by the staff. It was very unpleasant. - The room was freezing cold during the night. The thermostat was set at 71 degrees, but the both of us were nearly shivering in the very early hours of the night. This made it difficult to sleep. - We were ready to leave the hotel in the morning so we called down for a luggage cart. The bellman came into our room and began helping us with our bags. We were not fully packed yet, so I had asked him if we may have a few more minutes, and asked that he leave the cart with us while we finished packing up. The bellman raised his voice at us and told us that this was the "very last cart", all the others were "missing", and that he MUST stay with the cart. We were not happy about the way this man had raised his voice at us, but we understood that he was overworked and on edge - every staff member we came across during our stay seemed to be that way. The lobby is beautiful. The music downstairs was beautiful. Unfortunately we could not take part in any aspect of the hotel, we felt as though we completely missed out on the Brown Palace experience. We left feeling very disappointed, and as though we wasted our time and money. As a Colorado native, the Brown Palace is a historical and luxurious landmark that I have always wanted to experience. I am very disappointed in the Brown Palace, I will not be returning or recommending the hotel to anyone.

Room service 10/10 Our breakfast service was phenomenal at Browns Hotel and Spa! She provided so many options for breakfast and met all of my needs. I had an iced latte with vanilla and lavender, which I did not even know that they had these flavors. It was delicious and would definitely order again. Would highly recommend the meal service!

I Felt Like Royalty at the Brown Palace Superb! I want to give kudos to Matthew at the front desk/lobby reception! He made my birthday weekend incredible :) I received VIP service above and beyond what my expectations were at this very high end luxury hotel. Loved the Art Deco decor and the room we stayed in was perfect! The Sunday Jazz Brunch was just Amazing! Loved, loved, loved the band! Thank you Jeni for giving us exceptional service! I will definitely come back.