Overpriced! SureStay is an older hotel that converted from another chain during the past year. It is conveniently located on West 12th Street, several blocks from some major attractions in Erie. SureStay was clean and presentable. This is a quality I have come to know and trust from Best Western hotels. The rooms were well maintained and the beds were comfortable. Staff at the hotel were friendly and helpful. The hotel offers a small outdoor pool and patio area for guests. It is enough to cool off and/or sit and relax. While this hotel has a nice dining area as you walk into the lobby, I was disappointed in the breakfast. Breakfast consisted of a choice of cereal bars, apples, and fruit cups along with coffee and small bottles of water. With the cost of the room per night, I was disappointed in the breakfast. As covid restrictions have been lifted in Pennsylvania and people are returning to restaurants, the hotel industry appears to be falling behind. There is sufficient, free parking located around the hotel. I would strongly consider staying here again if the price was right.

Worse stay in a motel ever Partying - drinking in the guest lobby Right in front of the desk. Went on past midnight Could not sleep. Could not get hold of front desk. Never again. If I wanted to try to sleep during a drunkin party I would have gone to a Bar. At least that wouldn’t have cost 250

Did not honor our reservation I used TripAdvisor which led to Expedia to book two hotel rooms at the Presque Isle Hotel. I had read on TripAdvisor a previous traveler had issues with using Expedia and not having a room, so I called in the afternoon, the day before to confirm my reservation. At first the person said she could not find my name, then asked if I had used a 3rd party booking system when I said yes, she said she found my rooms and they were available. When we arrived at the hotel did not honor our reservation. They said they had a maintenance issue and we were not notified. They put the blame on Expedia. The desk person said the issue occurred the morning before, this means they would have known I did not have rooms when I called to confirm...if this were true. They did not have a maintenance issue. I heard her tell another customer they had overbooked. This customer had a room. and booked directly. If they had been honest with me the day before, we would have found another place to stay or would have gone another weekend. I see on TripAdvisor this is the 2nd time they have done this. We could not find another place to stay. We had to drive home. A three-hour drive. We also lost money from a boat tour we had booked for the next day. Seven other families--all with 3rd party bookings were also sent away​ during the half hour we were there.

Closed?? I’m not sure what’s going on with this hotel. I live in Erie, and there are never cars in the parking lot. I booked a hotel for family coming into town on Tuesday this week. When we got there to check in, they would not let us. They said not letting Erie people stay. Ok, that is odd to me. Something is strange with this place. Almost feels like a scam. Booking beware!!!!!

Lies lies lies I called the night before to ensure I had a room...they said yes, they knew my name etc. Got there the next day and there was no room at the inn! Lady at the front desk was rude. I said I called yesterday and .. she cut me off and preceded to tell me that she doesn't have access to Expedia reservations...its locked with a password and she 'ain't got it!' She said here is a name of our sister hotel you can stay at...they know you are coming! How? If you don't have access to Expedia reservations?!? Not to mention she had a paper with my name on it!! LIES! LIES! EVERYTHING WAS CLOSED at this hotel anyway...pool, restaurant due to COVID (which I understand) but again on the phone the night before they HAD my name and reservations and the pool and restaurant was open! My family was not the only family this happened too...there were 6 other families in line with me at the next hotel! Not happy when I left...but it all worked out in the end at a better hotel! With an open pool and better rooms! Save yourself the aggravation and book at a different hotel!