Great Wolf Lodge New England

Bad experience I took my kids to Great Wolf Water Park this past Saturday, and we had a really bad experience. There was an incident where someone pooped in the water, and they evacuated everyone. What’s worse is that they didn’t change the water the next day, and my kids have been sick at home since Sunday, throwing up and with fever. They go to school, and I’m really disappointed with how this was handled. It’s unacceptable that they didn’t prioritize cleanliness. I hope they improve their health and safety measures because this could have been avoided. I won’t be returning until I see some changes."

Water park decent. Food is horrific. Any fun you might have at this resort is erased by the wretched, disgusting food. And if that is not bad enough, you can’t talk to a human about your food, you need to order through an antiquated Kiosk that is not intuitive and does not allow you to customize the order to meet your needs. Also - a year later after complaining to management, I dared to come back, and there is still no salt available for the terrible food. Lastly, seating stinks. Even if you decide to eat this terrible food, you won’t get a seat or table to enjoy it. What a joke. Especially at these prices. Scam.

Great family vacation We had a great time. My 8 & 11 year old loved the magic quests and unlimited ropes/mini golf/rock climbing/water park. All the workers were fantastic interacting with the children, they were all so friendly and helpful. We ate at the buffet for supper, and although delicious with a ton of options, it was expensive when converting to CAD. The room we stayed in had 2 beds and a pull out. Presently surprised how quiet it was at might. Room could definitely use some updating.

Winter bliss Great Wolf Lodge is an unbeatable combination of fun & health for a great weekend away for families. Lots of exercise, shopping, food & water play for everyone in your family. I strongly recommend dropping into the Wolf Tail 3xday. The old fashion in the lodge after a long day of swimming is divine.

Terrible Customer Service I would never stay here!!! Charged $50 even canceling 30+ days out I didn't even need to show up for them to be extremely disappointing and charge me a fee!($50) I planned a trip two months out I had family flying in and my family had to change their plans due to health reasons and when I booked I spoke to someone and they said I would cancel up to 8 days before mind you I canceled over 30 days before with they don't tell you is they charge a $50 fee no matter when you cancel! Do not go to GREAT WOLD LODGE go to KALAHRI!