Quality Inn Florissant - St Louis

Very satisfied. Great customer service! Good stay for the money. But don’t let the low cost fool you. This was a spur of the moment stay for me and my team after our flight was cancelled. I was pleasantly surprised at the cleanliness of the rooms and intrigued by the decor of the lobby and its unique design. But most importantly, the staff was amazing. I haven’t received this type of attention and commitment to the customer even at some high cost hotels. The Manager, Henry obviously puts importance on the customer experience and ensures the staff works as a team to make it happen. My team and I enjoyed the clean linens, good water pressure and temperature and cold AC. I would definitely stay again and recommend it when you’re in the area.

Had to call the police The bedding and towels were very clean, and the shower was nice and hot, but the room really needs updating, and the bathroom walls and floor were all bunged up. I had booked a king room and received two doubles plus a key that did not work the first time. The breakfast and wifi were fine. I heard shouting in the morning around 10am, and I thought it was a TV. No, there was a domestic fight in the room across the hall with a woman yelling "GET OUT" and hucking suitcases in the hall, then beating on a man. I called 911, but both the man and woman had left before the police arrived. My stay was with points, and I will never stay here again (even if it is the least-points Choice hotel in the area).

Something falling apart every day. the stay here was unacceptable. they take your credit card to make sure you don't damage the room but they are damaged already and falling apart. make sure you take pictures of your room before your stay. after check in i went to the room and there were holes in the walls. shower curtain was broken and falling off. towel rack was falling off the wall as well. went to the front desk and nonchalantly said maintenance was going to come by and fix it and there were no other rooms available. while traveling there were no other options for me since i was visiting without paying really high premiums elsewhere last minute. went out to dinner and some of those items were fixed. they didn't fix the holes in the walls. 2nd day was even worse. was out most of the day and when i came back the ceiling above the AC had come down. some of it was in my open suitcase and clothes' i was furious. went to the front desk and the attendant was very occupied with a personal call and i asked multiple times for him to come look at it. after the 4th time of me going to to front desk and telling him i want him to do something he offered me a different room. he changed my room in the computer but didn't reprogram my key card. had me go down to check to see if they keys worked and they didn't so i had to go back up and have him reprogram them. while going up i ran into another visitor who was upset as well apparently he had just checked in with his wife and newborn and they had black mold in their room and wanted a different room. hesitantly i went back down after reprogramming and the room was musky and humid. smelled like mold as well. i dont know how this place stays open. i would highly NOT recommend this location.

Good stay Excellent value for the money. The room was clean and comfortable-- the only minor issue was that the water pressure in the toilet wasn't great. Breakfast was solid, staff was friendly. It might not be the newest property, but I didn't find any awful smells or eyesores, and that alone makes this stand out among the value hotels in this area.

Condoms and stained sheets. STAY AWAY! DO NO STAY HERE! My pregnant wife and I arrived and waited about 5 minutes for the front desk staff to start checking us in while she was on the phone with another guest. The hotel lobby had a musty haze that followed you to your room. The sheets were stained and we found a condom in the room on the dresser. We called the front desk and asked for another room. We were moved to another room down the hall which unknowingly to us and the staff was occupied with other guests already. We asked for a refund and left. I don’t know what’s going on here and I don’t think the staff do either. AVOID this location at all costs.