Holiday Inn Express Hotel & Suites FRESNO NORTHWEST-HERNDON by IHG

Don’t stay here We booked under govt/state rate as we have for 30 years, when we booked it never said we had to show proof of travel orders which we’ve never done just to show our govt ID. So he said he was raising our rate from $128 to $183. The hotel is under construction, in a bad area, no where to park in front because of construction, not a safe area. I told him I didn’t even want to stay here and he said he would still charge us because we needed to give them 24 hrs. So just so everyone knows it doesn’t matter what you book your rate at when you get here they will raise it and you’re stuck staying in this horrible hotel.

OK but not great place to stay This is an OK place to stay if you need somewhere to stay after a long day of driving. Near a cookie cutter strip mall and right next to a Starbucks. Breakfast was substandard if you went with the eggs and sausages. I would stick with the cereals or pancakes. The staff was friendly and had me checked in quickly. Unfortunately all the TV channels did not come in and the Dish Box would not connect to the Internet for Netflix. Did tell the staff so hopefully it is fixed before the next guest is assigned that room.

Left us stranded without room We booked a room with 2 queens with our rewards points. ( have been members/ credit card holder for years) When we got there they said they had overbooked and didn't have a room for us even though we had been confirmed hours before. Sent us to another Holiday Inn 20 minutes away but when we got there they said even though they had plenty of rooms they couldn't let us use our points so we would have to pay in cash. They offered us a discount that was higher then what it was listed on Booking.com. We called IHG credit card/Rewards customer service who did nothing to help us out. After two hours of dealing with the hotels, driving to multiple ones and being on the phone with customer service we had to find another hotel at 7pm at night after having driven all day. Thank you Marriott for actually working with their rewards guests. After we got settled I looked online and saw this hotel was still advertising the King suite with a sofa bed. They could have just offered to upgrade us (to that room and saved us a lot of time, driving and stress, ( part of being an IHG member is to upgrade when the room is available anyway) especially since it was completely their mistake. Really disappoined that IHG would treat their guests this way. After confirming a reservation, leaving guests without a room at night and trying to scam payment after we had paid with our points was greedy and not at all what I expect from being a long term rewards member and IHG credit card holder that I pay for yearly in order to be treated as a valued guest.

Avoid - Crime, Windows in Both of our Cars Smashed We stayed at this location as a way stop while helping move our daughter to southern California for school. We were caravanning with two cars loaded with household items. Prior plans to connect with family in the Yosemite area (and keep things secure overnight) had to be hastily changed because of evolving wildfires. We made a last minute reservation and pulled in to this hotel later in the evening. Ever aware of possible security risks, but knowing there wasn’t any way to avoid leaving things in the cars, we took a little comfort that they had someone sitting outside the hotel entry who the desk indicated was there to watch the cars –and we did take more valuable items like laptop computers to the room. When we returned to our cars early the next morning, both of them had smashed backseat windows. The household items, mostly packed in storage bins, were untouched. However, about half of our daughter’s clothes that were in a large stuffed duffle and two handmade quilts – one she’d made with her grandmother last year before she passed – were gone. I’m giving the hotel 1 star because of security. The security person they had out front seemed to be semi-catatonic, which had prompted my inquiry at the desk when we checked in, and which in hindsight should have raised more questions. However, with a last minute, nonrefundable reservation and being at the end of a 12 hour day of driving we didn’t feel like we had much choice. The signs about not leaving valuables in your car that dot the parking lot also aren’t much help, except for the hotel to be able to say “we told you so”. This is a hotel along the highway -of course there are travelers with stuff –most people aren’t just making a short trip to the corner mall. The hotel staff nicely helped get us trash bags, broom and vacuum to clean up all the broken glass, and provided the phone number for the police, but didn’t do much more. I asked about security camera footage since we were right in the field of view for two cameras –but the front desk couldn’t reach their manager to get permission to share it. I left my name and phone, but never heard back. We called the police immediately upon discovering the damage and stolen items, but they didn’t show up and so we left to start looking for someplace that could replace broken windows on a Saturday (hint, auto dealers aren’t likely going to be able to help). We got one car fixed at a glass shop associated with the local pick-n-pull –but it took about half the day. The other vehicle, which was less than a week old, I ended up driving to southern California without a window (which means other windows also have to be down to avoid the resulting wind throb –that’s fun for 4-1/2 hours) with the hope of finding a dealer to make the repair near our final destination. In the end, this is a crime hole. Until the Hotel finds way to really effectively ensure safety and security (it’s a cinch as others aren’t going to) you’d be better off avoiding this location. The cost – in every way imaginable – is not worth it.

Not up to standard Stayed for 5 nights at the Holiday Inn Express off of Herndon. We booked through Priceline. I have come to expect nothing but quality from HIE, but this location was not up to standard. Our room, 126, had multiple issues. Biggest was the smell. Pretty sure the room had water damage, as the room had a subtle moldy smell, the the biggest giveaway was the warping on the bottom side of the bathroom door. The switch plate in the bathroom was broken. The shower rods on the towel rack above the toilet fell out when trying to hand a towel. The refrigerator did not get cold. The mattress was too firm (but was not sagging so that is a plus). The temperature controls were not intuitive. There was a loud banging throughout the am, like what you’d hear from poorly secured plumbing behind the wall. We did partake of the continental breakfast one day, and the food was ok, but the cranberry and orange juices were both watered down. I would not recommend for the price paid. Not trip, we will stay elsewhere.