Grand Galvez Resort, Autograph Collection

Hotel with Coffee Bar -limited hours. Trip advisor is requiring me to resubmit review. They don't believe this hotel has a restaurant or a coffee bar. As stated before, I called ahead to see about getting my husband a specialty coffee for his birthday while we looked through the Hall of History advertised on the Galveston Visitors website. They closed the bar early even though I called for the correct hours. Update: Someone contacted my husband and explained that the employee did shut the place down in front of us even though it was supposed to open until 1:00 pm. According to hubs, they wanted to give us high tea. The gesture was nice, however we don't eat wheat. I just wanted to get him a coffee for his birthday. Nothing has changed much. Birthday is over- no specialty coffee.

Monarch Restaurant We were a guest who was fortunate enough to not stay in GRAND GALVEZ .But decided to dine in Monarch Restaurant after looking at the hotel review.The reservation was at 9 pm but we got there early about 8.45pm. We were greeted by a lady in the host stand. She offered a table option (banquet or a table) we took the banquet. We were seated there,I took a look around there was no one in the restaurant except us. It took 15 min for someone to comes to our table. My husband order for a bottle of rose wine. Which to my surprise the bottle was already open. I'm a hospitality professional too. So when the bottle was brought to me the label was already open. We were not even asked if we actually wanted still or sparking water. We were served two water. The rose was served to me as my husband was going drinking. My husband wanted lemon wedges which literally took 15min to get to table,Neither I was offered a taste before serving. Nevertheless the server asked if we need anything else. And we were ready to order. But she left and came back after a while. We order for the catch of day (Red Snapper for me and my husband opt for a grilled chicken). While we were waiting for the food to come. My husband noticed that the table was wobbling. We still ignore but the wobbling got worse. The server got our food we were so excited to try to food. The first bite I took what I saw was a prawn that was not deveined. I kept it aside. The grilled chicken was completely burnt out from the bottom and still it was served. We didn't wanted to make any scene so we started eating. The server came back to check if everything was fine. I did mention about the prawn. After a while she came back to two piece of prawn as complimentary. It so embarrassing as I expected at least a manager will come by so that I could asked for a table change as it was getting difficult to eat in a wobbling table. I never wanted a free or complimentary prawn. After a while the host came back to check we did mention about the table. To my surprise was she took a napkin asked my husband to push himself aside and stuffed a napkin underneath. It was so shocking that the whole restaurant was empty and we was not offered a alternative table. To my notice I could see that have set up the table for breakfast so I assume that any other was not available for us. It was so disappointing that we literally felt that the staff was treating us to be less capable of having to afford to eat the restaurant. To add up to all this we had flies in and around our table and fruit flies in and around our food too. To be honest I didn't wanted to take a single bite of the foot anymore. Myself and my husband left our food half done. After all this we wanted to just leave and asked for the check. The server did not even bother to check why we barely touch our food. The server and the lady who sat us brings us a cheese cake for my birthday and apologize for the inconvenience. It was evident that the restaurant close at 10.00pm and we were expected to move out as soon as possible. I do understand that part,but we wanted to order in a timely manner but the server itself got to our table quite late. To submit it down the whole experience from the start to end was very disappointing. And getting me a complimentary cheese cake is not what we wanted. We were not at the restaurant to have any freebies items. Neither to be treated the way we got treated. Really wanted to bring this to your attention so as all the issues we had should not be anyone else. Hopefully this email will be helpful to fix the customer service and training the staff about hospitality.

Beautiful Grand weekend experience. The Grand Galvez is a beautiful and historic hotel. It is thinner than you would think. That means that All the rooms have either a city view or a Gulf beach view. The lobby and bar area were recently remodeled and it all looks great. The Room Service is THE BEST!

Wonderful Experience!! Love love love the Grand Galvez! The Grand Galvez is absolutely stunning and the attention to detail is stellar. The lobby of the hotel and Peacock Alley simply transport you back in time! We had a wonderful quick getaway and could not have been happier with our choice. It was such a pleasant surprise! If you're a fan of Chinoiserie, like I am, you'll find the rooms and fabric wall paper swoon worthy! The hotel is meticulously maintained and our room was wonderful—overlooking the ocean. We loved relaxing by the pool and enjoying frosty beverages at the swim up bar. The pink and white chaise lounges and umbrellas are so cute! We ordered a delicious poolside lunch that was light & refreshing. Additionally, there are beautiful pink and white loungers and umbrellas across the street at their private beach area. You'll even find servers bringing food & drinks to your oceanfront loungers. We enjoyed morning coffee made by their barista, Ethan. Ethan was so incredibly friendly, polite and professional. We enjoyed our morning chat with him and appreciated his recommendations. He is such a hardworker! There is an adorable gift shop onsite and there I met Kelly. Kelly was very friendly and she showed me all of the adorable items for my granddaughters and fur babies! They have a great inventory of gift items, clothing and accessories. I even got the cutest dish towel with the Grand Galvez on it to commemorate our trip. Kelly shared with me the brief history of the hotel and it prompted me to take a look at the book in our room. Such a rich history. Incredibly interesting. The service overall was outstanding. So many staff members stopped what they were doing to open the door for me & wish me a good day. I lost count how many times that happened. It’s just so rare to find nowadays. We’ll definitely be back! The Grand Galvez is a gem and I hope to bring back my children and grandchildren. I can’t wait to try Sunday Brunch & High Tea!

"THE" place to stay in Galveston My partner and I planned a last-minute get-away from Houston for the weekend and landed at the Galvez. The recently-renovated hotel is a classic hotel from 1910 that has been impeccably restored. It feels classy, but not intimidating. We spent the afternoons in the beautiful pool and enjoyed the swim-up pool bar; and then started each evening with cocktails in their formal bar area. One of the most beautiful hotels I've stayed at....and right across the street from the beach. We walked the beach each morning at sunrise with coffee. An easy 5 minute drive from the Strand in Galveston, so easy access to restaurants in town. Can't wait to return!