Anaheim Marriott Suites

Home away from home I have stayed here several times over the years and recently took a trip that was planned several months ago for my birthday and finally made it happen! Well before check in Ryan Galindo, Guest Services Manager reached out weeks before to welcome me, I thought it was such a nice touch! We chatted a few times before check in and I had mentioned the trip was long over due for a birthday back in February and upon getting into our room I had the most wonderful surprise said happy birthday too I was very touched! The rooms also are remodeled and amazing I love the decor cleanness and room! I look forward to always returning!

Unexpected $100 “Damage Fee” and Multiple Room Issues — Very Disappointing Experience My family and I stayed at Anaheim Marriott Suites from November 21–23. We’ve stayed at this property several times without issue, but this visit ended with a completely unexpected and unjustified $100 charge after checkout. A couple days after leaving, I noticed an additional $100 posted to my card. When I called, Sheraine Martinez, the Front Desk Supervisor, informed me that the fee was for a “broken chair.” She sent me a photo showing a clean break on one of the chair legs — an image that wasn’t even taken inside the room. The damage shown simply does not align with normal use. If the leg were already compromised, it would have broken while someone was sitting in it or standing up. A break that clean would have been obvious, and we would have immediately noticed the chair collapsing or tipping. Nothing like that ever occurred. What concerns me even more is the claim that the room had been “thoroughly inspected” before our arrival. If that were true, several issues would have been caught: The coffee station had only decaf pods — no regular coffee — requiring me to go to the front desk. The Keurig machine did not work at all despite multiple attempts. There were holes in the bedsheets, raising questions about whether they had even been changed. Most concerning, the door deadbolt would pop out every time the door opened, preventing it from closing fully unless someone reset the handle from the inside. These issues clearly indicate the room was not properly inspected. Yet somehow, after we departed, a broken chair was “discovered” — damage that we absolutely did not cause. We have stayed at many Marriott properties over the years and have never once been accused of causing damage. I always walk the room before checkout to ensure nothing is left behind, and at no point did I encounter a broken chair on the floor or anything out of place. The way this situation was handled feels dishonest and unprofessional. For future guests, I strongly recommend having a staff member walk the room with you at checkout — or at the very least, take a quick video of the room — so you aren’t surprised with baseless charges days after your stay. I hope Marriott corporate reviews this situation closely, as this experience was far below the standard expected from the brand.

Huge compliments to Nick at the Front Desk for our stay. He is phenomenal at what he does/his service outstanding We were so fortunate to work with Nick at theFront Desk for our stay. He was outstanding and went above and beyond to take the very best care of us! He is outstanding at his customer service capabilities his professionalism and simply kind and wonderful to work with. He is by far the best we have worked with in any hotel during our travels. We are so very grateful he was there for us during our stay!!!!!

Disappointed in Anaheim Marriott Suites First off the staff was nice and the rooms were clean. But the areas on the even numbered floors w/ “community” microwaves were dirty. I hate how the bedroom door is frosted glass & it blocks the way to the bathroom when it opens. I also absolutely hate that in a suite that sleeps up to SIX people, there are only TWO drawers to place your clothes. The wall Art in the bathroom looked like wallpaper glue still stuck on the wall. And there are no hooks anywhere to hang towels to dry. We won’t be staying here again.

Made us feel welcome This hotel is clean and pleasant. Very close to restaurants and stores. Very walkable. 10 minutes from Disneyland. The staff have been very helpful since the moment we checked in. Sheraine at the front desk took the extra time make us feel so welcomed. I would definitely recommend. Brenda