Glenstone Lodge

Convention trip Hotel is well run and inexpensive for the area. The rooms are clean and good housekeeping services every day and working ice machine close by. Hotel restaurant was reasonably priced and we ate breakfast each day at a charge and several dinners there. That was very handy as we came for a convention and sightseeing. This is our 3rd time to stay here and the renovations are making the place more attractive. The bathrooms are small but serviceable. Plenty of soap, toiletries and fresh towels.

A True Gem! The Glenstone lodge is a gem!!! Great welcoming and accommodating staff. Indoor and outdoor pool. Walk into town or to the community center. This hotel has a huge pavilion great for weddings or family reunions. And it’s on a stream. I will definetly be back!!!

Hotel needs some TLC and attention. I want to start by saying that the staff is absolutely AMAZING and very helpful! Also, beds were some of the most comfortable beds we've had at a hotel! Now, sadly there were quite a few negatives. The hotel is in massive need of an overhaul. The pictures that they have on the website are clearly photo edited. While the pictures do show the spaces as a whole accurately it's very edited and not nearly was as well kept as the pictures show. Our kids loved the pool so that was nice however it was difficult to use knowing how unattended things are (dirty, dated). The loungers in the website photos don't exist, instead there are some chairs with very dirty, plastic cushions. Then there were the rooms. Sorry to sound like I'm complaining so much but the furniture was very beat up, the rooms do not have safes, there is rust on pretty much everything that is metal and you can tell they tried to make it look updated (painting, bed sheets, etc) but sadly it was not nearly enough. It really needs TLC. It has such potential but they need to make some changes. We honestly contemplated asking for a refund upon getting into our room but then decided to just deal with it. In my husbands words (he's much more easy going than me) he said, "It's fine". He however immediately noticed that our door had a few inch gap under neath and was concerned what little creatures might come in as they do not close the outside doors on the hotel so you get a lot of visitors lol. I will say when we asked the front desk about the door they did have "maintenance" come and put a door stop over the bottom. In regards to location, its quite a bit further of a walk to the main drag downtown than is led to believe. I want to end with saying this is the first review I've ever written about a hotel and we travel a lot. Typically we stay in chain hotels but wanted to try a family owned hotel to have that personalized experience but next time we'll stick with the chain. I hope someone else finds this review helpful.

Not great management. Extremely dated rooms Rusty shower head, rusty towel bars, cracked, mismatched, and dirty ceiling tiles, broken door security lock (safety concern, walked in my maid staff), broken electrical outlets, rusty lamps & light switches, unhelpful front desk staff, broken elevator, broken pool room air vents, a "poolside room" that ended up being on the 3rd floor, and finally being lied to about a 10% discount applied to my stay after bringing up concerns with management. Unprofessional business behavior. Many families and kids screaming until 10pm.

Clean motel, no free breakfast We have stayed here multiple times over the years. The rooms are always clean, but it is definitely a motel. This time the elevator near our room was broken for the entire stay, and our room had some minor plumbing issues. The pool is the big plus for this hotel. As my children have gotten older and the pool has become less important, I think we may find a new home in Gatlinburg. For what we paid I felt it was a bit overpriced, since it does not include breakfast. I think next time we will try a motel on the strip that includes breakfast, for basically the same price without the looooong walk up the hill.