The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Overall, we were very satisfied. The hotel was exceptional overall; we were amazed with the circular interior. Only a suggestion: the guest room could do with another seating option to allow a couple to sit together by the window while sipping coffee or a drink. Also, the hot water in the bathroom was not really hot enough.

5 stars! Worth the stay! Very happy with our choice of hotels. Clean, friendly staff, pet friendly, and incredible views! Saw a bear this morning in the parking lot. Rather an exciting experience. Watched several YouTube videos before we left. Their opinions almost scared me out of staying. I am so glad that we decided not to change hotels. Will definitely stay here again.

Will be back! We were greeted at check-in and check-out by Ronnie he was helpful and informative and made our stay even better. Due to a family emergency we had to cut our stay short and Ronnie was kind and understanding and made it easy for us at checkout so we can focus on our family. The hotel is beautiful and clean. We can’t wait to be back.

sh*t stained bedding Hello. My husband, our young 10 ½ yr old son & myself stayed again at this hotel 7/27/24-7/30/24. We drove 9 hours or so from Gulfport, MS to Gatlinburg, TN. We stayed here 2 yrs ago to celebrate our son’s birthday, so we decided to do so again to celebrate his 11th birthday. He loves your swimming pool. We had a wonderful time 2 yrs ago & expected the same for this visit but alas, it wasn’t. At first, it was amazing! I called about an hour or so before reaching the hotel to ask if our room was ready. Hilton employee Angel & I spoke about it & she said at the time, our room wasn’t ready but if a room was ready, could she call me back? I said yes of course as we were so very tired from the long drive & just wanted to crash into your luxurious beds. I was NOT a ‘Karen.’ I did NOT ask/demand a room that very instant. A short time later, Angel called me back to offer me an upgraded room to deluxe suite instead of the King w/balcony. I said yes & was very grateful for her help. She’s very nice. We arrived with family & dog in tow to check into our room. A male employee checked us in & I’m sorry that I forgot his name, but he’s obviously dayshift & was very nice & helpful to check us into the hotel. We left to explore the town & grab late lunch/early dinner & drove back to hotel where we crashed hard for the night. Here’s the bad news. My son slept on the sleeper sofa & my husband & I had the bed in the next room. Much to our pure disgust, we discovered a sh*t smear stain on the blanket for the sofa bed & when we stripped the sofa bed of its bedding, we also discovered a large pee stain on the mattress pad. So, yes, my son slept on disgusting bedding! The housekeeping failed to change it from the previous guests. We also discovered a large cosmetic foundation smear on our comforter for the bed. I don’t wear makeup so it wasn’t me. I called & told front desk about it & they sent someone with bedding but the male housekeeper spoke no English as I was trying to explain to him what was going on. He left & my husband & I changed the bedding. Another male housekeeper came by to change the bedding & I had to literally speak in ‘broken Spanish/English’ that we didn’t need it changed as we’d already done it. He took the dirty bedding with him when he left. I’ve been staying at Hilton/Hampton Inn properties for years & sadly, there was an incident in AL at Hampton Inn where their housekeeping didn’t change the large blood stained mattress in their sleeper sofa too. That was fun to deal with it. I’m not pulling a ‘Karen.’ I’m not demanding a refund/credits/points or anything like that. I was just letting you know that housekeeping failed 100% at this hotel in TN. The rest of the stay & its staff was wonderful! We ate in the restaurant for breakfast. We swam in the pool! It was a beautiful hotel.

Wonderful Place Ronnie and the staff are friendly and helpful. We had a wonderful experience and enjoyed out 4 day stay. We had clean and spacious rooms with beautiful views. The beds are comfortable. We've been staying here for the past 4 years. Looking forward to seeing you all next year.