American Alpine Lodge

Nightmare Hotel Wyndham, you should be ashamed for affiliated with this Travelodge. It's smelly, in need of serious repair. The bathtub drain was inoperative, the tub water was warm at best with very low pressure. they couldn't even put a tissue box in the room. broken ice machines, no internet service, filthy carpets. Just a mess! And because of your policy of no refund We were out the money.will never book again on TripAdvisor after this experience.

TERRIBLE EXPERIENCE DO NOT STAY HERE. IT IS A PIT! We were in room 167 on June 8, 2024. We traveled from Florida & were so tired as it was late & this is what we found. The shower did not work. There was no plug in the tub. The TV did not work. There was no waste basket in the bathroom or living area. It smelled stale. All the plastic cups were cracked except 1. The bathroom in the lobby... gross!!! Upon checking out, the office was closed. We called & the manager offered 50% off our next stay instead of a refund. We would never stay here again, plus we live in Florida & this is no use to us. Also, Wyndham was absolutely no help in this matter. They should not have their name associated with Travelodge in Gaylord!!! Our next beef with Wyndham is we had reservations at Baymont Inn & Suites in Gaylord that night & they gave our room away, even though it was held by credit card. They claimed we had canceled at 8:30 (when we arrived at 9:30) & gave our room away. It took a week for them to refund our money. That is how we ended up at Travelodge... BEWARE!!!

AMERICAN ALPINE LODGE The name of this hotel is American Alpine Lodge NOT Travelodge by Wyndham!! The third party that is stating this needs to take site down!! It is false advertisement and the hotel has told me it is not on their end and they have tried to get it taken off. Jamie the front desk manager and a guy named Don that works 24/7 were great to deal with. They are exceptionally sufficient and answered any questions I had.

I read all the reviews, and... The people at the desk were friendly and efficient, and all the employees we encountered were awesome. The Lobby and Pool Area were a little dated, but clean and well kept. Then we went to our room...The stains on the ‘80’s area carpet were quite disgusting, but I was willing to overlook it to get to the Heating Unit since it was about 55 degrees in the room. So, I CRANK up the HEAT, and a slow semi warm flow of air comes out (yes, I had it on ‘HI HEAT’ with the Thermostat at its warmest). We decide to leave and come back 6 hours later; it MIGHT be 62 degrees in the room by now (even less in the tiled bathroom, but I’ll get to that later). We both slept in sweatshirts. The next morning we go to shower, it’s like taking a shower in a Freezer. I haven’t even mentioned how the bathrooms look like they hadn’t been touched since the ‘70’s...whoever they hired to do the caulking around the tubs and sink areas we obviously novices. On a POSITIVE note, the Shower Curtain looked brand new!!! We left for the day, and when we returned 9 hours later, we were THRILLED to find our room at close to 70 degrees, and the bathroom close to 62!! The next morning were went through our routine and Checked Out. This place has great potential. It was very popular with the Snowmobile crowd. It really just needs some major room renovations. My Dad used to tell me, “You get what you pay for.” In this case, it certainly was true.

Yikes I checked in, and immediately checked back out. The hotel manager at the desk was pleasant, unfortunately that didn’t help the hotel situation. It was dirty. The hallways have crumbs and stains everywhere. My room had dirt stains on the wall, the trim around the room was loose, and I tried to check in an hour early, but the manager let me know that they weren’t quite ready yet because they wanted to clean it up to covid standards - which was beyond okay with me, BUT I get to my room and someone else’s chapstick was on the ground lol. It’s not necessarily that it bothered me that much but it just got me thinking about what else was “clean.” So within 20 mins I was on my way. The place needs some TLC for sure.