Hilton Garden Inn Granbury

Very nice hotel. Very nice hotel. Our room was spacious, clean and comfortable. A Great view of the lake with our lakeside view room. The lobby was nice and breakfast was very good. I would stay here again and I would recommend to friends. The Staff was very attentive and helpful during our two night stay.

USED DIRTY bedding at check in My sheets were not changed from prior guest see photos, spilt coffee on fitted sheet and pillowcase, but the bed was still made. GROSS I went to complain to the front desk because my reservation was bought third-party they basically wash their hands of me. Stay away from this hotel. This hotel is very poorly maintained.

No Hot Water The drive up and lobby was lovely and the staff was helpful. The room was decent with some nice touches and there was a good coffee bar, fridge and microwave in the room. The bathroom was a disappointment with a walk in shower with that plastic flooring that never seems to get cleaned well. There was black mold around the shower bottom and the whole thing needed a good cleaning. The kicker though was no hot water. My fiancé took a fast lukewarm shower but I passed. As we were there only one night it wasn’t a problem like it would have been if I were there a week. They comped us a breakfast but I would have rather had the hot shower.

Pleasant View of Lake Granbury - Lied to multiple times by Hotel Management and still waiting for follow-up Stayed 2 nights November 24 & 25th. Gold Hilton Member. Good News: - Pleasant view overlooking Lake Granbury. - Close to downtown with many boutique shops, restaurants and other activities. - Light free breakfast available or you can order hot, freshly cooked breakfast for an extra charge, - Was told the Hotel was about to undergo major room renovations, which ours certainly needed. Bad News: (1) I was deceived about our room by the front desk AND lied to by the General Manager (GM), Tracy Crow. After I checked in, I asked to speak to the GM in person or by telephone about our room. Was told I couldn't do so until the following Monday, which was after I would be checked out. The Front Desk Manager promised that the the GM, Tracy, would call me on Monday. Didn't happen until after I made repeated calls and left messages after the "promised Monday". When I finally spoke to Tracy she was initially quite defensive and then heard me out. She PROMISED to call me back or email me after investigating AND to provide a reasonable credit of Hilton points. I gave Tracy over a week. Left 2 more messages. To date, 5 weeks after our stay, I have still NOT heard from Tracy. Have NOT received any point credits she promised. (2) Room - The problem was they gave us a handicapped room and did not tell us. The shower area drains directly into the middle of the bathroom, making it very slippery & dangerous. I am acutely aware of this since I have fallen in a similar hotel bathroom (not a Hilton) and hit my head and injured my back. We elected not to shower during our 2-day stay. In addition, the sitting area of the room was very dark, one low, round, overhead light and a small desk light. So dark, we turned on the TV for extra light. The bed was uncomfortable & needs to be replaced. (3) Overall, not a pleasant experience. Certainly not worth 80,000 points per night.

family get together Enjoyed the accommodations very much. Bright, cherrie and very clean - PLUS you get to look out over the lake And it’s a two block walk to the downtown square of the City voted as the Best Historic Small City in the U.S. Staff was wonderful - all was good