Grotto Bay Beach Resort

Wonderful Getaway We really enjoyed a lot about this resort. Everyone was really friendly and helpful, which seems like the Bermudian way! Special thanks to Ebhone for going above and beyond and assisting with our many questions. The beach was very sandy with enough interesting things to look at while snorkeling around the rocks. Tons of fish. Cathedral cave was awesome. Water was refreshing and true unique experience (especially after visiting Crystal and Fantasy caves). Lots of little bonus features about the property. Such as the grottos, spa, cathedral cave, snorkeling location, close to Swizzle Inn and crystal and fantasy caves.

Great visit. Amazing value and staff So we have been to Bermuda many times. For years we stayed at The Reefs which we love but decided to try Grotto Bay mostly because it was all inclusive. Here are the pros and a few cons. Location Pros- great location. Less than 10 minutes from the airport but no airport news. It’s an hour to the Reefs and it was great to get there super quick after a long flight. Only 2 minutes to Hamilton by bus and closer to St George Cons-getting to Dockyard is a bit of a trek but we didn’t care. Beach Pros-beautiful bay. Very calm water. No waves which for a few minutes was disappointing until I realized I could sit in the ocean all day sipping pina coladas without being knocked down. Lots of beach chairs, big umbrellas and close to the pool restaurant and bar Cons- no waves for those who want them. Does not have the lush pink of the south shore. If you want think sand and waves Grotto Bay is not the place to be Staff Pros- the staff were uniformly amazing and solicitous. My husband was using a crutch and they picked us up for breakfast and dinner every day in a gold cart and got there within 5 minutes. My. Son is autistic and everyone, especially the dining staff were terrific Cons-None Food Pros-nice spread for breakfast. Jewel is an amazing omelette maker and always has a smile in his face. The poolside grill has great bar food-especially the hot dogs and hamburgers Cons- Dinner was up and down. Some was great some so so. A few things were overcooked the ribeye and duck despite being requested medium rare. The buffet nights were so so But we learned what to order. Not the quality of someplace like the Reefs but we didn’t expect that Entertainment—not great. The DJ one night was good but the rest-eh. On one of the buffet nights there was a band that for the longest time was playing preschool songs which was just weird. The entertainment should be for the adults. Family- Pros. If you have children they will love it. It is a best family friendly resort Cons- If you don’t have children and don’t v really want to need around children they can may not need the place to go. They were not ill behaved. Most B kids being kids but very lots on the beach which affected the ambiance. It is actually the only reason we probably as older couple would not return. Value. At $129 per person per day it was an amazing value. You get there meals a day. All the stocks you want including alcoholic, free bus and get tickets. Water accessories —rafts, snorkel equipment, paddle board, kayaks etc. you won’t find a better value anywhere in Bermuda Rooms. The rooms and bathroom were updated, modern and clean. So E people complained about size but we found them adequate. How much time do you spend in the room? Cats— Loved the cats and don’t understand why anyone would complains about them. If you don’t like them stay away! Although we had a few issues I rate it 5 stars because most of it was personal preference like the children and entertainment which others will think is good e.

Highly recommended. Huge thanks to Grotto Bay for an amazing family holiday! We had a brilliant time swimming and snorkelling just off the hotel beach, taking kayaks out to explore further afield, and a motorboat into Castle Harbour. Taking a dip in the beautiful cave was the perfect way to cool off, and a massage in the Spa was very relaxing. All of the staff were friendly, welcoming and made our stay really special. Special thanks to Miss Connie in the shop; my son said her teaching him a little about her job was his favourite bit of the holiday! Also to Raymond, Matthew, and Veronica as well as the many other staff who seemed to be there morning, noon, and night for the duration of our stay and were all lovely. Food and drinks with the all inclusive was all very tasty and it made day to day logistics very easy. The bus pass was a great way to explore the island.

5 Star Customer Service Picturesque beach resort in Bermuda with outstanding customer service. June Ann was the epitome of friendly and knowledgeable service and improved the quality of our stay immensely. She was quite pleasant and knew every little bit of Bermuda. We absolutely will return in the near future!

If Paradise had a name it would Be Grotto Bay Resort in Bermuda! An INCREDIBLE time at Grotto Bay Beach Resort and Spa even better than last year which we didn't think was possible. IMPECCABLE service, friendly and wonderful staff all stems from the top by the general Manger Rob De Bekker! I would see him early in the morning checking the pool and beach area even opening umbrellas himself, being so kind to the workers doing their job early in the morning ,welcoming guests as they arrive( as he did to us) and coming over to check on guests at the restaurants. He was EVERYWHERE! He CERTAINLY is a hands on manager making sure the guests had a wonderful stay... that's why the hotel runs so smoothly. We TRULY recognized and appreciated all his hard work! I would like to mention some of the staff we felt were exceptional. Matthew and Glady who we loved last year as well were FABULOUS! We were happy to see them again. Servers:Esteban, Vinay and Nadira (she's so sweet and was her first week) as well as Veronica the hostess who we loved last year as well and Raymond at the host desk. Not only did they all remember us, but we were amazed they remembered our room number at each meal given the enormity of the guests on property! Jewel and Eka making omlettes were great too remembering my order each day! Impressive! I missed them this morning when I had to make breakfast myself, ha! ha! I had a warm bamboo massage twice by Noyman in the cave which was a unique experience and he was TERRIFIC adding enjoyment to our trip! Michael L by the fitness center was so helpful. Besides being so personable, he told us of his favorite beaches to explore and how to get there so we found Coopers Beach( we were the ONLY ones on the ENTIRE beach),Turtle Bay and Clearwater which we didn't go to last year and were SO glad we did! We went to Tobacco Bay and Horseshoe Bay last year. The beaches in Bermuda are STUNNING each breathtaking in their own way as well as the one at the hotel. All easy to get to by bus across the street and bus passes are included with the all inclusive package .Kionne at the bar was nice as well. Michael by the waterfront and the teenager who works with him(I forgot his name they were both there last year) were incredibly supportive and kind and encouraged me to paddle board and I had success which was THRILLING!!! We find at all inclusive resorts the food to be mediocre but the food was restaurant quality at dinner( we skip lunch) and the desserts were DELICIOUS each one better than the next! We hope to return next year same time and look forward to seeing the new editions completed. The view from the room was certainly something cheerful and breathtaking to wake up to each morning that's for sure and the bed is SUPER comfy as are the sheets and pillow! The two different beach buffet special dinners with live music were great, the DJ at night was LOTS of fun, the water playstation floating in the water with a slide, trampoline, wall to climb up etc. was lots of fun as well. Kayaks, paddle boards, snorkeling, and indoor swimming pool in a cave...this place has it all for couples as well as families. Nice pool too. A five minute walk to Blue Hole which shouldn't be missed and five minute walk the other way to the iconic Swizzle Inn! The PERFECT location and stress free trip. We are counting the days to go back!